Usha — Related Service o[censored]sha Fontana One 1270mm Ceiling Fan with Decorative Lights (Antique Brass), Black

Hi,
I have Buy the Usha Fontana One 1270mm Ceiling Fan with Decorative Lights (Antique Brass) through amazon in 2020 December. Now its not working so I raised a service request on 11 th April 2023, with IC[protected], on the next day I got message from Usha, that Tech person name Mohammed Shadul. But that person never communicated to me nor visited my house.
But suddenly I got message that My service is completed and ticket is closed. I try to reach the service Center but not Proper response from the Call center.
requested to repair my Fan Usha technical person who is well know, I can't repair this outside due to expensive one.
Regards,
Rakesh