UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

This application is pending for nearly 9 months. No response for multiple emails. I have sent required inputs and clarifications already.

Pl expedite PAN Card or refund. Else, I will be forced to take legal action.

I had applied for correction of full Name on 26th Nov 2021 with phsyical verification and documents with Coupon no. Q[protected] and submitted the documents to Belapur office through courier. Then i mailed on utiitsl.[protected]@utiitisl.com on 15th Dec 2021 for acknowledgement but till the date i have not recieved a single revert on it.
While online the Status of pan application i came to know that my application is on withheld due to insufficient of documents required for name correction though i have submitted the copy of my passport and adhar card which was asked while applying for the same.
Then on 8th Feb 2022 i again submitted the "Annexure A along with photocopy of Signing Authority to Belapur office through Courier and it was recieved by them as acknowledge with courier.
According to me, i submitted the supporting documents as required by the PAN PDC Team to process the PAN Card.
On daily basis, i keep checking the status of PAN card but tilll the date it gives the same msg that your application is withheld due to insufficien documents.
I have also mailed the above matter to email id: utiitsl.[protected]@utiitsl.com along with copies of the documents i submitted through courier and they were least bothered to aknowledge the reciept.
I tried reaching to them through customer support number :[protected] several times but i gets only one line will see to it that query will gets solved and then asks to me to put in a mail.
After waiting almost 30 mins on hold for this kind of answer does it make a sense??
on 15th Feb 2022 after i calling them many times they issued a ticket number 261380 to resolve my query but it remains the same.
Its part of Stautory Compliance and manadatory for every individual without which one gets stucks.
Literally i am following them every day twice on calls for which they puts me on hold for 20-30 mins and mails but still nothing i got from them stating that your application is rejected due to insufficient documents.
I have checked with them to give a senior person number or mail to get it sorted but no appriopate response expect call on customer number and wait to get connected then ask the executive to pitch me to senior person.

It is highly redicilous been innocent i am getting this kind of treatment.

My only request is to get PAN Card corrected.

Thanks & Regards,
BKaur

Pan card reprint issue

I want to refund my amount for payment of e-sign but the server issue the e sign not acceptable I want to reapply for EKYC new application so kindly accept my refund request.

I have been trying to apply for the correction E-PAN using adhaar based esign generation. However after i made the payment successfully, the esign generation fail is occurring repeatedly even if i give proper OTP i get on the Adhaar linked mobile number. Kindly let me know how can this be resolved. Do i need to reapply through other website? Will my amount be refund?
Application N0 : U-Q[protected]
DOB 22/11/1965

I applied for PAN card on https://www.pan.utiitsl.com/PAN_ONLINE/CSFPANApp. Transaction is successfully completed and money 106.90 deducted from my account. After the transaction it shows a message "your digital pan application is rejected as uid demographic authentication is not exact match. Please apply through physical submition mode".

My amount is still not refunded. How to get the Amount.

Reference Number : VA[protected]

Good day,

I have applied pan card in online F[protected] on 29th of December 2021. They ask me to send me hard copies to UTI infrastructure technology to Chennai. I have sent my documents throw Aramex Courier to UTI infrastructure technology to Chennai. They received my documents but still there is no update regard my pan card. For more information please find the attachments

Please escalate on this and help to send pan card soft copy to my email.

Thank You
Regards,
Vishwanath Pamula

Good day,
I have applied pan card in online F[protected] on 29th of December 2021. They ask me to send me hard copies to UTI infrastructure technology to Chennai. I have sent my documents throw Aramex Courier to UTI infrastructure technology to Chennai. They received my documents but still there is no update regard my pan card. For more information please find the attachments

Please escalate on this and help to send pan card soft copy to my email.

Thank You
Regards,
Vishwanath Pamula
vishwanath.[protected]@aramco.com

This complaint is in regards to a CSF PAN Application. I'm a PAN agent and I applied for a customer for name change in PAN and awaiting resolution for 6 months but the agents handling the issue are giving copy/paste responses again and again. The issue is that the details provided by customer didn't match with ITD details and so it was withheld. Even though I provided the requested Annexure and Letter from customer which is the standard procedure, the agents who handle the email is asking for same documents again and again without even seeing the documents attached in the email.

Application Number: Q[protected]
Date of Application: 28/06/2021

LNPPK7246B

dob 12/09/2001

I have applied for a pan card copy online but when iam trying to track its showing to regenerate when I try to regenerate you apply again how can I apply again and pay again which I have already paid they are saying pay again or apply again and when I try to call they are saying email with screenshots when I try to send screen shots the email or not going for online they have given mail my application no is U-N[protected]

I wanted to correct the spelling of my last name in my PAN for which I filled up the correction form for PAN on your website. However, after the application number being generated I am not able to finish the process further. Whenever i try to finish the process of ensign with aadhar it says there is some error and please try after some time. Despite trying so many times, it shows the same error every time. The customer care number is also not providing any solutions. Everytime they ask me to wait for 7 days. It has almost been a month. I applied on 17th December, 2021 and it is 17th January, 20222, Still my issue is not resolved.

PAN processing coupon number : Q[protected]

I hereby request you to please guide me for the process further and help me resolve the issue at the earliest.

The site was having problems with the application regenerate
And paid 2 times, the company has refunded the same application but not one pending yet.
Application no N[protected]
Ticket no #230397

Dear sir,
I have applied for pan card correction through UTIITSL website on[protected] under name Avtar singh Rainu as i was unable to note down reference number of application regarding which i emailed to UTIITSL .but they are playing ticket ticket they are just raising ticket on every mail atlast when i asked them they are saying no record is found as i have paid on website whose details is given below
1 transaction id: S55367605
2. AMOUNT: 106.9/-
3.DATED:28-12-21
now asking for the refund they are not responding
kindly look in matter
regards
Avtar singh rainu

I have applied for correction/update of pan application on 21/11/2021, but due to some error I'm not able to regenerate my pan application so I applied for refund and I have talked to uti customer care more than 8 times every time they say that my money will be refunded as soon as possible but now it's more than 45 day's still I didn't received any refund or proper response from utiitsl.
Application no Q[protected]

I would like to know the procedure of redeeming the UTI Bonds with below mentioned details.
Sr. No. Holder Name FOLIO No. / Certificate no. Units Amount Date Of Purchase Remarks
1 shanki Goel [protected] 157.976 08/07/1992 UTI India
2 Manju Aggarwal 404A11178 400 UTI India
3 Shanki Goel Rep. By SHARVAN AGGARWAL 42609871 TAX FREE ARS BOND UTI India Investor ID[protected]

My pan card was posted to my residence but since I was not there, it returned. please re post my pan card

I applied for pan card on 29/12/2021. My Application number is N[protected]. i opted for Aadhar based ekyc while applying pancard. After entering the otp for Aadhar in the required field, the webpage is going back to the same page (Regenerate pan online application form). i tried many times on the same day and on different days. but the result is same. there is no option given for applying refund. and there is no alternative given in the website to change the mode of kyc.
can you please solve the issue as soon as possible.

I have received my ePAN online through email on utiitsl portal. The PAN was done through Aadhar eKYC. This process was not able to identify my address properly. The portal has option to correct address issues for aadhar KYC. But I get this error "The Given PAN not available in ITD Master at present stage". Kindly help.

Respected Sir,
I had applied for new pan card (Form 49a) and submitted application on[protected].
Coupon no : U - A[protected]
Name: SAHERA BEGUM
Now my pan card status is your application is withheld for processing.
Objection marked - (UID number already exists for another PAN)
Please look into the matter and make my pan card.
I need it urgently for job purpose.
Thank you..