Uti Infrastructure Technology & Services Limited [Utiitsl] — Application number of pan card has not been received but the payment deducted

Address:

New Delhi, Delhi, 110042

I had applied online pan application on the name of mamta aggarwal at 22.05.2017. Everything is ok upto payment made, but after the payment was deduct, site was hanged & then failed. I had not received any coupon number, any application number against my application, but the payment was deduct & no return till 24.05.2017.
I had made many mails to utiitsl dept., but there is no response.
I had made phone calls, but again there is no response, they are not picking the phone.
I had sene mail to hdfc bank also, but from there they want the proof that the merchant was not recd the payment.

What can i do, shall i lost my money or what???