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UTI Infrastructure Technology & Services Limited [UTIITSL] Complaints & Reviews

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Updated: Aug 6, 2025
Complaints 1510
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So far, so good. UTI Infrastructure Technology & Services Limited [UTIITSL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope UTI Infrastructure Technology & Services Limited [UTIITSL] will keep up the work and continue to help more customers with their concerns even better 🤝
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UTI Infrastructure Technology & Services Limited [UTIITSL]

UTI Infrastructure Technology & Services Limited [UTIITSL] reviews & complaints(1510)

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R
RITESH DEY
Aug 6, 2025
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New pan card application no N007750661

Address: SHREE SAI MEDICAL HALL, RAGHUNATH SAYER, BISHNUPUR , BANKURA
Website: utisl for pan card

1st time we have already submitted society registration certification with application form.

Query made address prof not submitted.
We had submitted memorandum of society and copy of adhar of secretary

again asked for society or aop registration certificate.

Please advise us what to do?...
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Fulkumari5312
Jun 14, 2025
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double payment deducted request for refund & pan application assistance

I attempted to make the payment for my PAN application. However, after the first payment was deducted from my account, the website did not reflect the successful payment status. Assuming the transaction had failed, I made the payment again. Unfortunately, the amount was deducted twice, but I was still unable to proceed further with the application process.

I kindly request your assistance in the following:

1....
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S
SachinKesarwani
from LUCKNOW, Uttar Pradesh
Jun 9, 2025
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Uti Infrastructure Technology & Services Limited [Utiitsl] refund for pan card application

Address: LUCKNOW

I AM JAGAT NARAYAN KESARWANI and i have applied on-line PAN for a new pan change /correction vide in the ref1. 09 June 2025 for application number Q01******10 -bill to Uti Infrastructure Technology & Services Limited [Utiitsl] cited i have paid Rs. 107/- by using my HDFC Net Banking Account cum Online payment on 09 June 2025.

After make payment, there were some errors came in your web Site and after that NO payment details...
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S
Sathish77j
Jun 5, 2025
Jun 5, 2025
This thread was updated on Jun 5, 2025
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UTIITSL Transaction failed but the money was debited

My online pan application n0. N[protected]
I have paid 107/- by using upi
The transaction failed but the money was debited from my account
and i tried again but faced same issue again. so, plz i request to refund my money to the source payment mode
my mobile no. [protected]...
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P
Porchezhiyan
Mar 13, 2025
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Need refund for my rejected pan car name change application

I applied for a name change on my PAN card and made the payment but it got rejected so I need the refund to the same account...
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K
Kashpatel
Aug 3, 2024
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For Change/Correction in PAN Card Details

My Application Coupon number : U-Q[protected]

I want to change my pan card from minor to major. I paid Rs. 71.90 fees online. I tried to apply for change of pan card from minor to major through aadhar based verification. I am UK citizen and my PAN card is linked with my aadhar card.

My application status : YOUR APPLICATION IS WITHHELD FOR PROCESSING.

OBJECTION REASON: Objection marked - [For Non-indian...
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M
Manya17
Jun 21, 2024
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PAN card update rejected and refund not provided

Address: New Delhi
Website: www.utiitsl.com

I had filed for changes in my mother's PAN by using Aadhar details and everything processed fine until i made the payment but then without offering any explanation they showed me my request was rejected, the website wasn't loading anymore and no mention of how why and the refund. I want my refund for Rs.106.90 regarding the same....
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R
Rajkush17
from Jabalpur, Madhya Pradesh
May 10, 2024
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I have applied on-line application for a new PAN card ( Ref. no. VA[protected])above cited I have paid Rs.106.90, by using my phone pay upi, @7.52 P.M on 6/52024, with transaction id T2405061952111088078158 and UTR :[protected] .After make Payment, for a long time, system plays WEB PAGE IS NOT AVAILABLE. So, I cant' take print out. Hence I request to refund the amount Debited from my A/c of Rs.106.90/- for the new PAN card online. Application.
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    N
    Nitinbhai0629
    from Mumbai, Maharashtra
    Apr 9, 2024
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    The Record is presently not available at ITD Master Instant PAN ...
    Solve the problem !!!
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      R
      Ritam Shaw
      from Howrah, West Bengal
      Mar 22, 2024
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      Resolved

      Refund

      I have applied for pan correction on[protected] through https://www.utiitsl.com. But after successful payment it asks me to regenerate the application.
      My pan number is SKMPS1273R.
      Payment method is UPI (UPI id: [protected]@fam).
      Amount: ₹106.9
      Transaction id: FMPIB[protected].
      Mobile num. [protected]
      I am requesting for the refund of my payment as soon as possible....
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      L
      lucky3
      Mar 5, 2024
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      Sir,
      I applied through utiitsl Portal to correct my name on PAN card on 5 March 2024 At 4:42 PM with Reference No: VA[protected], but my application got rejected due to demographic data mismatch.
      They never mentioned the data mismatch during my application process and I paid an amount of 107 Rs as fee
      When I track my application it shows my application is rejected.
      They charged me 107 Rs without giving me any services.
      I requested for a refund through email and didn't get any response.
      I called their customer services number and they didn't pick up the call.

      I request you to look into this matter and please do the needful as these people are cheating so many others like me.

      Pan No. QGIPS5934K

      Email- [protected]@gmail.com

      Thankyou
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        A
        alkasingh0000007
        Feb 13, 2024
        Feb 13, 2024
        This thread was updated on Feb 13, 2024
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        Address: India

        WHAT DOES THIS MEAN?

        Application Coupon number U -F[protected]
        Application Type For new PAN Card (Form 49A) as a Resident Indian
        Applicant Name P******* S****
        Status YOUR APPLICATION IS WITHHELD FOR PROCESSING.
        PAN No. BH******3D
        Region WESTERN REGION
        Objection Reason Objection marked - [ ]
        Feb 13, 2024
        Updated by alkasingh0000007         what does it mena :
        YOUR APPLICATION IS WITHHELD FOR PROCESSING.
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          J
          Jacks Roach
          from Tiruchirappalli, Tamil Nadu
          Sep 23, 2023
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          Address: D-1, First Floor, Thiru -Vi-Ka Industrial Estate, Guindy , CHENNAI - 600032

          Gud noon sir/medam
          sir im runned browsing centre in trichy (tamil nadu), so im apply pancard for my customer in last week 12.09.2023, but now 11 days go not received e instant pancard so him yesterday21.09.2023 apply another pancard for without informed to me so please cancel pan application immediately and refund the amount, soon as possible .thank you,

          application no ; N0062301
          name ; SURYA TS SIVAKUMAR
          DOB; 10/10/2000
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            D
            dagarcomp
            Sep 18, 2023
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            My Grand mother's pan card showing status as response received from ncc for confirmation from last 10 days my application number is u-Q[protected]

            I submitted pan card to update 20 DAYS back and it is still showing the same status from last 10 days please check.

            Name Manni devi
            My application number is u - Q[protected]
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              S
              systemcyber
              from mumbai, Maharashtra
              Sep 16, 2023
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              Verification pending for dpr resolution

              I have applied for Pan card via application coupon no. U-Q[protected] It has been more than Two month and it showing the status that "VERIFICATION PENDING FOR DPR RESOLUTION" for very long time. Please look into the matter and let us know the solution of this problem. We are ready to submit any supporting document which is required. Your early action in this regard will be highly appreciated. Please any Detail Contact Me Mail id :- [protected]@gmail.com...
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              H
              himzi071
              from Ghaziabad, Uttar Pradesh
              Aug 29, 2023
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              Rajlakshmi unit scheme has been closed now and we want out money back.Need your help to get our refund.
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                A
                abhayc12
                from silvassa, Dadra and Nagar Haveli
                Aug 15, 2023
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                I am ABHAY CHAUDHARY from silvassa . I write this letter to warn you that while I am applying for PAN CARD online and at the moment of payment .
                I paid by my UPI date:14/08/23. time. 14:52:11 .but there is error on your site & at that instant the amount of Rs106.90 was dedected from my bank account .
                there is nothing proof of my form application at your site..
                AS A STUDENT I HAVE NO REGULAR INCOME ...SO YOU THINK HOW I FEEL WHEN MY SMALL AMOUNT WAS DEDUCTED UNNESSAARYLY .
                PLEASE REFUND MY MONEY AS SOON AS POSSIBLE, OTHERWISE I TAKE A HARSH ACTION AGAINST YOUR PORTFOLIO OR YOUR COMPANY .
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                  R
                  rajan 524
                  from Patratu, Jharkhand
                  Aug 1, 2023
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                  Address: SARAIYA TOLA JAINAGAR PATRATU RAMGARH JHARKHAND

                  Application Coupon number U - Q[protected]
                  Application Type For Change/Correction in PAN Card details
                  Applicant Name- badri prasad
                  Status APPLICATION IS WITHHELD FOR PROCESSING WITH INFORMATION TO THE APPLICANT; AWAITING REPLY FROM THE APPLICANT.
                  PAN No. bhepp3850k
                  Region -WESTERN REGION
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                    P
                    [email protected]
                    Jul 28, 2023
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                    Payment deducted but refund not received

                    Dear Sir
                    I have made payment for my Pan application on 26 July 2023 at 8:43 Pm.
                    Payment was successful amount also debited from my Bank account but transaction was faild to my Pan application form vide application no -N[protected]. Please refund the PanCard application fee as soon as possible. Screenshot attached below.

                    Collection id:HDF8EA25586976B4E079AFA77278B8CB415

                    Transaction id:T2307262044059728024437...
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                    A
                    Abhishekrex
                    from Khagaria, Bihar
                    Jul 17, 2023
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                    Address: Shree Krishna Nagar bharatkhand, khagaria, bihar,8553203

                    Name - dilkhush Devi
                    Pan application no.- N[protected]
                    Is withhelding processing
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