Uti Infrastructure Technology & Services Limited [Utiitsl] — pan card not received yet, showing 'response received from ncc for confirmation' when tracked on utiisl.com

I had submitted a reuest to change my name on my pan card as i had changed my name for personal reasons alongwith all documents required like gazette notification, identity proof, address proof and dob proof last month but i haven't received my new updated pan card yet and it's going to be february now. I need my pan card to update my name on all other official documents. Please help me out. Honest people shouldn't face such problems. I have given all required documents too. I have been checking the status of my pan update since a month now and it's showing "response received from ncc for confirmation". I am not gonna spend a year on updating my name on all of my documents. I have other stuff to do too. This is not acceptable. Please help. Details of my pan below:

Name: dexter griffith foxholm
Pan: bvrpa3945d
Application no. U[protected]