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[Resolved]  Uti Infrastructure Technology & Services Limited [Utiitsl] — Pan card payment debited twice but no acknowledgement

Application number- U-Q[protected]
Name- Saloni Sushil Yadav
DOB- 30/04/1999
I applied for change of a pan card o 19/03/2021around 7. My application could not be processed due to the site getting crashed but the payment was debited from my account. I called the customer care and the lady asked me to process a payment again and the first payment will be refunded. I processed the payment again on 19/03/2021 around 7.30 but even that payment got debited but no acknowledgement from their end. Please look into the issue.
Regards,
Saloni Yadav
Transaction id[protected]
Transaction id[protected]
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Mar 24, 2021
Complaint marked as Resolved 
What resolved? My issue has not been resolved. How come it is claiming to have resolved my issue?????
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Respected sir/madam, My CSC ID :[protected], i applied one pan card correction on 15.03.2021, status showing ( YOUR APPLICATION IS WITHHELD FOR PROCESSING) Application Coupon number U - Q[protected], kindly do the needful..., Mobile number

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    UTI Infrastructure Technology & Services Limited [UTIITSL]
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    UTI Infrastructure Technology & Services Limited [UTIITSL] Phone
    +91 11 2374 1286
    +91 11 2374 1282
    UTI Infrastructure Technology & Services Limited [UTIITSL] Address
    Ground Floor, Jeevan Tara Building, 5 Parliament Street, New Delhi, India - 110001
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