UTIITSL — Payment debited but PAN application not registered request for confirmation or refund

I am writing to complain about a failed transaction on the UTIITSL PAN application portal.

1. Applicant details
- Full name (as per Aadhaar): V Jeevitha
- Date of birth: 26//11/2006
- Registered mobile number: [protected]
- Registered email ID: [protected]@gmail.com
- Application type: [New PAN (Form 93) ]

2. Payment details
- Date and time of payment: [04 oct 2026, 5.15pm]
- Amount debited: Rs. 106.90
- Payment mode: UPI
- Bank/UPI app used: super money app
- Transaction ID / UTR / Reference number:[protected]
- Bank account debited (last 4 digits only): 0009[LAST 4 DIGITS]

3. Description of the issue
On 4 october, I filled in my PAN application on the UTIITSL website and proceeded to make the payment. After the payment was completed, the website displayed an error message and the page closed. The amount of Rs. 106.90 was debited from my account, but I did not receive any payment confirmation, acknowledgement receipt, or application number. When I checked the application status on the Track PAN page, the application [was not found / showed payment pending].

I have not made any second payment for this application.

4. Request
Please do one of the following:
(a) Confirm the payment against my application and let me know how to complete it without paying again; or
(b) Refund the amount of Rs. 106.90 to the same account/UPI ID from which it was debited, and confirm in writing once it has been processed.

5. Attachments
- Screenshot/statement showing the bank debit and transaction ID-

Kindly acknowledge this complaint with a complaint reference number and let me know the expected resolution time. I would also appreciate a reply on the email ID above.

Thank you for your prompt help.

Yours sincerely,
V Jeevitha
[protected]