Uts App — ticket not generated but amount deducted

Address:	Thane, Maharashtra
Website:	Uts App

Hi
Amutha konar here, i was renewing my season ticket on uts app which is from thane to kalyan but after the payment process done my amount of rs213.92 has been deducted from my bank but the ticket is not yet generated and the booking history is also not shown..
Please do the needful to refund my money back

Transaction date 24/09/2018
Done through paytm debit card

Message from bank:
Debit trn of inr 213.92 on 24sep 09:07:50 from wagle estate brn effected by card at one97 communications l