Uttamvastra.com — Return of product

Dear Priyanka,

I understand your concern to receive a refund for your Order: 40333.

On investigating your case, I see that you had ordered 2 Salwar Suits:

Dark khakhi georgette embroidery designer salwar suit (UV-33042) : 2365/-
Pure Georgette fabric With Embroidery Work In Salwar Suit (EXT-159) : 700/-
Total Amount : 3065/- (Including Shipping charge)

These 2 products were dispatched and delivered to you. However, as you have filed a return request for the order: 40333, we have only received 1 product: "Dark khakhi georgette embroidery designer salwar suit (UV-33042) : Amount : 2365/-" via Aramex Courier Services ([protected]) on 24th Dec 2015, for which you have been refunded.

These details were checked twice with Aramex Courier Company with Value Metric Weight of 500 gms for the product you have returned.

Below are the refund details of refund:

Order No : 40333
Product Received: Dark khakhi georgette embroidery designer salwar suit (UV-33042)
Amount for the product: 2365/- (including shipping charge)

Bank Reference No: CMS[protected]
Amount refunded : Rs. 1430/-
Date of Refund : 18th Nov 2015

Bank Reference No: CMS[protected]
Amount refunded : Rs. 935/-
Date of Refund : 24th Dec 2015

Total Refund Issued : Rs. 2365/-

You can also check your bank statement to view the refund. If you are still not able to view the refund amount in your bank statement, I would request you to send us the copy of your bank statement from 15th Nov 2015 - 31st Dec 2015 on [protected]@uttamvastra.in, we will investigate and help you receive your refund.

As per return policy, we can only issue refund for the product returned by you. Therefore your request for refund of the remaining amount is invalid.

If you have any further queries, you can write to us on the above given email address. We will be happy to help you.

Thanks & Regards

Uttamvastra Support Team