Uttar Pradesh Power Corporation [UPPCL] — my account locked

I had been paying my electricity bill on line. Unfortunately while opening my account i put wrong pass word. As a consequence my account has been locked. I have complained about this problem more than a dozen time by telephone no.[protected] and 1912. At times the provided a new password but that also did not work and the account is still locked.
Name; mithilesh kumar mishra, account no. [protected], email address: profmk. [protected]@gmail.com. Previous password: [protected]@66.