Uttar Pradesh State Road Transport Corporation [Upsrtc] — About cancellation of the bus without any notice and not refunded the ticket yet

I have booked AC bus ticket in general AC bus on 20th March 2022 for Lucknow to Delhi I have got a ticket in a from Sahibabad depot when I reached Google assistant name the Alambagh terminal at the time of tickets if we have informed that the bus is cancelled and you ticket will be refunded they said that you have arranged alternate bus which was not in good condition and not worth the money. They have demanded the cash amount for a new ticket at the same time which causes a lot of trouble to the passengers who were not carry cash amount so they have decided not to go with that alternate bus that they were providing. Now i want my ticket money refunded as the bus was cancelled. Please help us out of this.