Uttar Pradesh State Road Transport Corporation [Upsrtc] — Amount deducted but did not receive the ticket not refund

I was travelling from haridwar to delhi through a UPSRTC bus. Ticket conductor asked to me pay online, he showed me scanner (ticket machine) and my amount got deducted but the scanning machine did not threw out the ticket. He told me to pay again and he stated this amount will be refunded from UPSRTC within 3 hours or max 24 hours. It's been more than 4 days i haven't got any refund till yet.
I have all the details of payment. Please help me by providing me the refund amount as soon as possible.
Date of journey and money deduction:1st April 2023
Amount deducted: 465 Rs
Chq/Ref No:.UPI:[protected]
UPI/UTTAR PRADESH S/[protected]/UPI