Uttar Pradesh State Road Transport Corporation [Upsrtc] — Amount deducted from Bank but ticket not booked. Awaiting refund of ticket amount of Rs 1140 since last 15 days

On 27.03.2021 at 11.20 am I tried to book a bus ticket from Farrukhabad to Anand Vihar through UPSRTC website.The amount of Rs 1140 was debited from Account but the ticket was not booked.
I called up helpline nos: [protected], +91 - [protected] but of no use. They simply say that they do not take care of refund queries.
I had been mailing this issue on online.[protected]@upsrtc.com but not a single revert I have received so far in past 15 days.
Please look into the matter and refund my amount of Rs 1140

Details are as follows:

UPSRTC login ID - grastogi44
Transaction date - 27.3.21 at 11:20:45
Route - FKB to KASB
Amount - Rs 1140.
Transaction reference no - [protected]