Uttar Pradesh State Road Transport Corporation [Upsrtc] — Booking has been done but bus not come at stop

Address:	Firozabad, Uttar Pradesh, 205135
Website:	www.upsrtc.co.in

I have already booked upsrtc bus from shikohabd to delhi. bus timing is 10 pm but i am waiting very long time till 11.30 pm but bus is not there nd upsrtc customer care had not update about shatabdi bus nd many time customer care not pick call nd no driver and bus number is not mention in my ticket so i want to refund my booking amount immediate basis because customer care service is very very veey very very very poor

Pnr no kasb[protected]
Prasun agrawal
Travel date 31/10/2016
Mob no [protected]