Uttar Pradesh State Road Transport Corporation [Upsrtc] — Bus cancelled but refund not initiated

Address:

Tehri Kothi, MG marg, Lucknow, 226001

We booked 2 bus tickets from Kaushambi to Bareilly scheduled for 21/05/23 at 5:01 pm costing for Rs 1276/-
After reaching the bus stand we were informed that the bus was cancelled at the enquiry counter and also confirmed at the toll free number. Therefore we were compelled to take another bus.
Since that day we have sent multiple mails to UPSRTC for processing our refund but still we have not received it. The customer care is completely denying to provide any update on refund.
We kindly seek your intervention on this matter.
Thanks.