Uttar Pradesh State Road Transport Corporation [Upsrtc] — bus cancelled ,refund of online ticket not given

Address:

Lucknow, Uttar Pradesh, 226005

Hi,
I have booked a ticket in AC Shatabdi sleeper.
Ticket no- XGKP[protected]
Time: Sunday, 02/06/2019 at 18:00
Name: Abhishek Srivastav

Journey from Alambag to Gorakhpur
Shatabdi sleeper bus :Seat 21

The bus started from Alambag Bus station timely but after 20 minutes of journey it was cancelled as there was technical fault.
The conductor refunded the ticket amount those who have purchased in the bus .But those who have made online booking, he said will get refund, but still no sms regarding that has been sent by UPSRTC.
I tried calling customer care but everytime it is saying busy.

Please refund the money .