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HQ, Tehri Kothi, MG Marg, Lucknow, Uttar Pradesh, India - 226001
Uttar Pradesh State Road Transport Corporation [Upsrtc] — Bus not stopped on authorized stand as per UP roadways
I am writing to bring to your attention a serious problem I have been facing while using the services of the Uttar Pradesh Road Transport Corporation (UPSRTC). Despite being an authorised bus stop in Govindpuri (Modinagar), the buses of your corporation do not stop at the designated stops, causing inconvenience to the passengers.
I am a regular commuter on the route from “Meerut to Kaushambi route” and have been observing this issue for quite some time now. I have remembered the last four digits of bus Number which is “7433”.I have noticed that the buses often ignore the designated bus stops and only stop where the driver wishes to stop, which causes a lot of confusion and delay for the passengers who are waiting at the right stop.
Moreover, it is a routine activity on this route that the conductor of the bus loads heavy luggage and transport it to other destination just for sake of money. It seriously affects our safety as who knows terrorists might use the same for targeting innocent passengers civilians.
The negligence on the part of your drivers is affecting the quality of the service you provide, which is not acceptable.
I urge you to take immediate action on the aforesaid issue failing to which I will be taking the issue to the Chief Minister’s office and other higher authorities.
I hope that you will take prompt and effective action to address this issue, so that the passengers can use the services of the UPSRTC without any inconvenience.
Thank you for your attention.
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Uttar Pradesh State Road Transport Corporation [UPSRTC] customer support has been notified about the posted complaint.