Uttar Pradesh State Road Transport Corporation [Upsrtc] — no bookings, no history and no refund after payments.

Hi all.

I made a bus booking on the 18th of oct through upsrtc. I booked two seats.
After the payment of rs.1348.00, the website shows me an error page. I checked the history but there was no transaction recorded related to my current booking. I was unable to track the status of my transaction. I simply logged out. After that, i found the "complaints" button on the home screen of the website, i clicked on that and get a page with an extremely awesome message, 'the resource you are looking for has been removed, had its name changed, or is temporarily unavailable.'
I wrote an email to 'online. [protected]@upsrtc.com' and didn't receive any response. After two working days i again sent a gentle reminder but didn't get any reply. So after 13 days, i'm raising this issue here.
Please do the needful. I'm sure that there are thousands of customers who are facing the same issue.