Uttar Pradesh State Road Transport Corporation [Upsrtc] — No seats even after online reservation

Address:	Aligarh, Uttar Pradesh, 202002
Website:	upsrtc.com

We booked our online tickets (ticket number:7134033) through upsrtc website on Sun, Dec 18, 2016 at 11:01 AM . We reached bus stop at 6:03PM and asked a person about the bus. He said it just left. We tried to contact the conductor through UPSRTC helpline number [protected], but the call was unanswered. So we decided to chase the bus through our car. We reached upto the NH high way at 6:18 but didn’t found the bus upon which we realised that might be the bus was late. So we started waiting for the bus at the Highway turn point. The bus arrived at that point at 6:25. When we entered in the bus it was full and we claimed for our seats (No 15 and 20) from the conductor( Mr. XXX) but he started yelling at me, that you can't get the seat as he has already made the tickets for those seats for other passengers. I tried to ask him that who has given him authority to cancel my ticket and give it to someone he had no answer. Also when I asked him to show me the ticket for those seats he denied. He even had given tickets for VIP re-served seats. His language and behaviour was very disrespectful, he was shouting badly. When we told him that we will complain he said do what you want, nobody will listen. I and my brother had to go through a lot of humiliation just because we booked our tickets online not offline, that’s paying Rs 15 extra per ticket. Conductor did nothing to sort the issue rather a passenger after listening all the argument offered his seat to me. Still my brother had to travel without seat throughout the journey. We felt a lot of inconvenience and never expected such things from your service. I request you to take strong action against Mr.XXX in this matter so that no other passenger in future face such type of inconvenience.