Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund for lucknow to Delhi (Journey)

Hi I have booked a bus from alambagh to delhi whose depot is Gorakhpur but the bus is not came and not even the driver called me and confirm that the bus is not working due to some technical issue.
so i connected with local enquiry where they told me that the bus is not running today due to some technical issue.

Is this a way to UPSRTC to help there passanger if the bus is not running they need to provide another bus for your journey.

please refund my money which is 2000 rs for 2 peoples 1 male and 1 female.

below is the booking id :[protected]A1A

Boarding from Alambagh
Reservation upto - Kausambi