Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund money not initiated

This is in regarding my cancellation of online booked bus. I had booked a bus scheduled from Gorakhpur to Alambagh on[protected] with *booking id 0000000DCDB6*. After reaching the station I was told that the bus has been cancelled following which I catched another one. I raised a complaint for refund but it's been more than a seven days I haven't got any response. I don't know what to do further. They are only delaying the matter.