[Resolved]  Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund my money as I have cancelled ticket

My booking id:[protected]ED8
My ticket no 1: 0000DAC3B5
My ticket no 2:0000DAC3B2
My registered mobileno:[protected]
Transaction ID: BUS_28376_[protected] I booked my ticket from Noida to Agra ISBT on 16 March 2022 at 17:37 time and the amount of ₹928 has been deducted for the same.
But I cancelled both tickets for some reason and cancellation charge of Rs152 is deducted for both of the tickets but refund amount after deducting cancellation charges is Rs776 and i received confirmation message for cancellation of tickets and also received message that refund will be processed in 7 days. But it's now been 15 days and till now no refund come and in website it is showing refund iniated but no refund come till now

I already contacted to UPSRTC helpline number many times but they are not picking phone and
but it’s been more than 2 weeks since I cancel my tickets. Pls also give me compensation. As it have been more than 15 days and you have told that in 7 days it will be processed.

Could you please look into the matter and help me to get the refund amount and compensation amount.