Uttar Pradesh State Road Transport Corporation [Upsrtc] — refund not credited in my account

Dear Sir,

I (Shivam Gupta) am writing to you on behalf of my brother Mr. Anurag Gupta, whose ticket I had booked yesterday.

I have booked 1 ticket from Sitapur to Kaushambi dated 24/04/2018 by the name of Mr. Anurag Gupta (my brother).

Details of booked tickets are as follows:

Transaction No :[protected]

Ticket No : 10055152

PNR No. : KASB[protected]

The Boarding Time was (Approx): 18:41 pm, but the bus (SHATABDI AC) was cancelled. I had to face my difficulties as i was given no information about the same from enquiry office nor UPSRTC end. I waited till 9 Pm at the bus station for the bus to arrive but unfortunately it didn't arrived.

I am trying to reach to customer care on given numbers on UPSRTC site but no person are responding to my calls and continue disconnecting my calls.

Please help me about the refund of my ticket as I have not received any intimation of it till this time or else i am left with the other option of filing RTI.

Shivam Gupta