Uttar Pradesh State Road Transport Corporation [Upsrtc] — refund not initiated

I booked a ticket on 25th february 2018 for journey from noida to aligarh but due to some reason i had to cancel it and did it on the same day. I've been waiting since then to get my refund of rs 454 from upsrtc. I've tried contacting the company via helpline numbers and online support email but no luck. Kindly do the needful here as calling the helpline numbers is of no good.

Ticket no: 9716164