Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund not received for Cancelled Bus

I booked a ticket on UPSRTC online portal from Delhi to Lucknow in Scania. When i reached the depot, i was informed that the bus is cancelled for that day and i will receive the refund in 3-4 days. I took another bus for Lucknow directly from the depot. Now its been 10days already and i still haven’t got any refund in my account. I raised this to online.[protected]@upsrtc.com and they asked for few details which i provided. Now they are not even replying to my mail and not giving any update or refund. My money is completely stolen by this UPSRTC people for no reason. I need support on this issue and my money back.