Uttar Pradesh State Road Transport Corporation [Upsrtc] — refund not received till date

I had book Volvo on[protected] from Delhi kashmiri gate to Dehradun the transaction got failed and I was redirected to upsrtc site but money got deducted from my account and I called the upsrtc helpline number they informed me that I shall receive the money in 7 working days but I haven't received any money till date again when I called them they asked to call at the refund helpline they never pick up the calls or their number is always engaged what is the use of having such helplines.I hope someone shall examine this and process the refund