Uttar Pradesh State Road Transport Corporation [Upsrtc] — refund of amount

I have booked 2 tickets online from lakhimpur to kaushambi for 18 nov. 2018. Ticket was confirmed and amount 1510.00 inr was deducted from my account but on the date of departure bus didn't arrived and no message for cancellation of bus was received. I kindly request you to refund the amount as mentioned earlier in my bank account.
On contacting about the same there was no response given by hepldesk number.