Uttar Pradesh State Road Transport Corporation [Upsrtc] — Refund of fare on cancellation of bus

Address: Gorakhpur, Uttar Pradesh, 273001

Website: www.upsrtc.com

Dear sir
i have booked an e ticket of shatabdi from upsrtc bus service from lucknow to gorakhpur on 2 july 2016. but at the time of departure it has came to know that due to some technical problem the bus has cancelled and it was adrresed me that your fare amount will be refunded to your account, but it didnot happened. after 10 days i called on tollfree no o[censored]psrtc and [protected] and also on the upsrtc mail.they told me to wait for 7 days but the response was not satisfactory and yet the ticket fare is not refunded. please tell me what i should do next.