Uttar Pradesh State Road Transport Corporation [Upsrtc] — Successfully Money deducted but ticket not booked

Address:	[email protected]
Website:	upsrtc

I am attaching two screenshots from both I have done payment of two times. After talking with upsrtc customer support team. They said me to make payment one more time that's why I have tried two time but both the time amount was deducted but ticket was not book. Bus- janrath Timing- 16:30 Date- 16/04/2022 From - haridwar To - delhi Kashmiri gate No. Of tickets - 2 Seat no. 19, 20 First payment done from paytm Second payment done from BHIM UPI almost 20 days have been over they are not refunding my amount only saying that mail us on online.[protected]@upsrtc.com please refund my amount first they told me that you will get your money in 7 to 10 days but till now i do not get any refund