Uttar Pradesh State Road Transport Corporation [Upsrtc] — Ticket not booked refund needed

Address:

Tyoe II 814 ATP COLONY, ANPARA COLONY ANPARA

I booked a ticked on 2 july 2021 which is not actually booked . The whole story is i booked a ticket on 2 july 2021 my transaction was successful and i have the receipt too but the site redirected me to the main page so i didnt received any ticket or mail or sms regarding confirmation of my ticket . Now i called to the customer care support and she said that your ticket is not booked please try with another payment method as i used UPI to do transaction then again i booked my ticket but this time with my debit card details all was good balance deducted again but the same thing happened here again i didnt got any mail sms or anything regarding confirmation of ticket . Now i am calling to the customer care support to refund my both i.e. of total Rs1626 (813.00 + 813.00) but i am unable to do so because there lines are out of reach. Tell me the solution please