Uttar Pradesh State Road Transport Corporation [Upsrtc] — ticket was booked bus cancelled but amount not refunded yet

I have booked the ticket on 28/05/2019 through upsrtc. The boarding time was 22:16 from kaushambi to pilibhit but my bus was cancelled and i have not received my refund yet. The
Transaction was done throungh online banking..
Pnr no:-xpil[protected]
Ticket no:[protected]
Name:- vaishnavi pant
Email:- pantvaishnavi.[protected]@gmail.com