[Resolved] V-Guard Industries — third class service of v guard motor customer care and technician

Vidya Ganjale

from Mumbai, Maharashtra

Address:

FLAT NO 402 CASA ZION BUILDING NO 9 AVENUE A 2 GLOBAL CITY VIRAR WEST 401303, Thane, Maharashtra, 401303

V Guard Team,

VERY VERY VERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERYVERY VERY THIRD CLASS SERVICE

I am buy V-GUARD motor On dtd:13.09.2018 from local shop MODEL NO:VCB14-FO30 SERIAL NO:ULAG1869 but it giving problem from last 1 months.
I have been complaining since 4 to 5 days on V-Guard customer care for motor. even though complaint no is given the technicians never visit and everytime I call the V-Guard customer care they tell that they will put a request again for urgent servicing.

In One months repeated complaints 3 times and follow-ups still following a replacement of defected motor was ordered in the company, while the product is under warranty. (Bought 2 months ago). It was informed this will take 5 days. I am continuously following up in customer care (1 months now) but they are not providing...

Extremely bad service and behaviour of customer care and technician.The service man from the V-Guard didn't even respond for the service.

+1 photos

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Aug 18, 2019

Complaint marked as Resolved

V-Guard Industries customer support has been notified about the posted complaint.

Verified Support

Jul 15, 2019

V-Guard Industries Customer Care's response Dear Customer, we deeply regret the inconvenience caused. Your feedback will be informed to the concerned team who will look into this matter and take necessary action.
Regards,
Team V-Guard.