[Resolved]  Vacations Gateway — Vacation gateway failed to provide services as per package

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:Vacation Gateway

Suddenly a day I had recieved a call from M/s Vacation gateway. A lady named Kanupriya called me & told me that she is a sales personal. Offered me a package worth Rs. 8549/- & also confirmed to provide samsung galaxy S6 / Tablet with package. Also even a bit of time she has not given me to search / enquire about vacation gateway. So many commitments of providing 5 star accomodation/ accomodation as per their listed hotels whichever selected by me will be provided by them she committed. But on payment no one is picking phone. Even on demand of refund no response. Afetr so many months passed away a mail came for refund with 10% deduction offered by vacation gateway. I had given by acceptance. Again some more months passed then offer with 30% deduction came to me by vacation gateway. Finally at last, seeing no refund will likely to come so again I have mailed that give me accomodation for my Shimla/ Manali trip they have offered me third class hotels despite their listed ones. I deferred for such third class accomodation offered by them. Finally I am planning to consult with lawyer & going to file a case against them for harressment & failure for giving services per their package. Their sales persons were also giving fake commitments during giving explanation to cusotmers.
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Aug 5, 2021
Complaint marked as Resolved 
Vacations Gateway customer support has been notified about the posted complaint.
Complaint comments 


Dear sir,
Greeting of the day!!
As per your concern we would like to inform you that we provide holiday voucher and we provide gift as per our referral scheme and now if you are taking about hotel accommodation we provide hotels as per availability so kindly request you to use our holiday voucher without any concern.
we assure you that we will provide you best hotel accommodation

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    Vacations Gateway Phone
    +91 12 0652 1233
    +91 12 0652 1232
    Vacations Gateway Address
    C-56/5 Mantec Building 1st floor, Sector - 62, Gautam Budh Nagar District, Noida, Uttar Pradesh, India - 201301
    View all Vacations Gateway contact information