Vacations Gateway Complaints & Reviews

I paid an amount of rs. 7799/- but did not receive any confirmation from their side. I called up many times but they did not respond. And now their contact numbers are not working. I have also lodged a police complaint regarding that. Here is the complaint

Respected sir/mam,

Greetings of the day!!!

I want to submit my complaint against www.vacationsgateway.com. my complaint is as under:

I rereceived a call on 21st march, 2014 from vacations gateway group of india today. They told me that they have a tour package valid for all over india and some countries out of india and can be availed any time within an year and the person who will purchase this package will get a dell laptop worth rs. 50, 000/- free with the package. As they told me that they were calling from group of india today so i got confident as i have shopped online with them earlier also. So i made the payment of rs. 2299/- through debit card on 22nd of march and rest of rs. 5000/- in the bank after 5-6 days. They confirmed my payment and assured that the product will be dispatched after confirmation from the product & gift department. Then after 10-15 days when i called they said that there is some technical problem in the dell laptop so they will dispatch my gift after resolving the issue from the dell company. But now they will dispatch my tour package details. Now the person who contacted me at the time of the package is not responding whenever i call, sometimes he handsover the phone to his wife & sometimes to other fellow-workers. His name is mr. Rohit as i was told and the contact no. Is [protected]. Please help me so that recover my amount.

Thanks & regards
Shweta sharma

Now i request you people to help me out

I received one call from vacations gateway that i have been offered a referral gift (Black berry z 30 mobile phone) if i choose the package on the same day itself before 1.00 pm. I made a payment of rs 8549/- through my credit card with a condition that i have been given a mobile phone (Blackberry z 30),. And laptop (Sony) rs, 7799/-all details have been shared by mr. Aman shrivastav and ravi chouhan.in between also, i made a call to him, gave him my vg code, he activated the referral scheme gift (Blackberry z30) and assured me that the i made unlimited calls, number to mails to them, but their behavior is completely rubbish and unethical. He is not received call and also not refund my total amount rs. 16348 payment date is 24.04.2015
Below detail:-
1. Transaction payment id [protected]
2. Merchant reference sdl00047992
3. Transaction reference[protected]
4. Transaction id sdl00048000

Sa saras jain on dec 7, 2016
I have purchased one tour package from your gateway vacation (Tour & travel) company on call of company agent & told me you got 1 laptop with tour package. For this i have paid 8549/- rupees on date 19/06/2015 when i paid amount from debit card. Transaction show failure on first time. So i paid second time same amount that is successful. But after some time first payment is also successful. I called to company for that company representative told me within 21 days you will meet both (Amount 8549/- rupees with gift). When i did not received these things after 1 month. I called company’s no. Agent...
Complaint comments read comments complaint category travel agents

I have booked package in vacations gateway on[protected] Rs. 8549/-(My Package booking transition ID - SDL[protected] through online by Citi Bank Credit card as per package booked term they will provide me travel package in during one year but they have not provide me package and also not refund my money and they have also offering me Sony Xperia Z2 Tablet package book today(dt.6-12-14) I have booked package accordingly same day but still they have not given me tablet. I was sent mails to vacation gatways company and trying to connect phone also but they not answering properly so Sir/Madam, kindly give my money refund you are required any others detail please contact me.

I have purchased one tour Package from your gateway vacation (Tour & travel) company on call of company agent & told me you got 1 laptop with tour package. for this i have paid 8549/- rupees on date 19/06/2015 when i paid amount from debit card. transaction show failure on first time. so i paid second time same amount that is successful. but after some time first payment is also successful. I called to company for that company representative told me within 21 days you will meet both (amount 8549/- rupees with gift).when I did not received these things after 1 month. I called company’s no. agent did not pickup my call. if attained the call he told me after some days you will meet both things. I tried many times but they excused every time. 0n 27 august I called to company, Mr.Anurag chouhan (Account manager) told me within 21 days both things will be meet. on same day Mr. Anurag asked me my debit card no.& atm pin & also withdraw 8549/- rupees from my account’s. i called mr.anurag for this & he told me your two amount 17098/- will return with your gift laptop within 21 days. But till date I did not received both things.i donot purchase any tour package from your company & return my amount 25647/- in my saving corporation bank account no. [protected] within a week.

I have purchased one tour Package from your gateway vacation (Tour & travel) company on call of company agent & told me you got 1 laptop with tour package. for this i have paid 8549/- rupees on date 19/06/2015 when i paid amount from debit card. transaction show failure on first time. so i paid second time same amount that is successful. but after some time first payment is also successful. I called to company for that company representative told me within 21 days you will meet both (amount 8549/- rupees with gift).when I did not received these things after 1 month. I called company’s no. agent did not pickup my call. if attained the call he told me after some days you will meet both things. I tried many times but they excused every time. 0n 27 august I called to company, Mr.Anurag chouhan (Account manager) told me within 21 days both things will be meet. on same day Mr. Anurag asked me my debit card no.& atm pin & also withdraw 8549/- rupees from my account’s. i called mr.anurag for this & he told me your two amount 17098/- will return with your gift laptop within 21 days. But till date I did not received both things.i donot purchase any tour package from your company & return my amount 25647/- in my saving corporation bank account no. [protected] within a week. after that i will go consumer court for legal action.

Ot a call from payment gateway in Hindi, they said that they will be providing a Dell laptop if I pay them an amount 7999.I found that offer looks interesting and went ahead and transacted the amount, they have deducted the amount once from my ICICI credit card and once . They have called me many times for this and they have given me assurance that they will give laptop n holiday trip voucher.After the transaction confirmation they have interacted for three days ad after that they haven't respond to my calls. one of the team leader name is Mr. Abhisekh and his mobile number is [protected]. And he is the main culprit in that company. Since that date i am tying to book hotel as they guided me. but they r not responding to my e mails also. i have sent courier thrice n i have mailed thrice but they didn't give any reply. IT IS A COMPANY WHERE THEY LIVE ON THE PEOPLE MONEY BY CHEATING. So guys please don't believe this guys and do not take any offer from them. Now i have explained all my friend n family about this. I have all the mails and vouchers and confirmations sent by them. My name is Sateesh Varanasi my mobile number is [protected]

For false promises given by vacations gateway, noida, delhi under the company's offer of hotel bookings for 4 nights and 5 days at dirty and shabby hotel siffrazed's beach resort in goa, india. I had paid rs. 7799/- through my credit card for stay from 24th may 2015 to 28th may 2015. After returning i had lodged a complaint through email to company as well as to hotel on 7th june 2015. On 13 august 2015 i received a call from the office of the company stating the they felt very bad and were refunding the amount of rs. 8549/- { rs. 7799/- + 750/- towards interest next day. But instead of refund, the company debited my account and not yet refunded the amount. I sent emails several times, lodged a complaint through consumer forum. But the noticesent through registerd post from pune was not accepted by the company. They are not even providing the present address also.

Dear sir / madam,

I have taken an holiday package from vacation gateway company which books hotels on behalf o[censored]s. I have taken a package with an facility for a couple for 5 days and 4 nights for rs. 7799/- for a period of 1 year on 30th may 2015. I have twice given the booking form and given all the details well in advance for my booking but i have not received proper feedback and instead of following up very continuously then also no proper feedback. Then after talking with there customer care also no proper feedback. Then after i have given mail for refund of my amount with i have paid for taking this package, only i have received a mail stating that your concern have been forwarded to the complaint depart and they will revert back to you soon. I have mailed them for refund of the amount on 7th april 2016. Till yet no concern dept has been reverted back to me.

Today also i have called and the same reply have been received and after talking to the customer care (Ms. Prachi, ms. Priya and mr. Arun sharma etc.) today also i have received a mail our concern dept will get back to you kindly wait. Till now i have exchanged more than 50 mails but no use.

Its really shocking after waiting for more than a month still no status, when i will get back my money.

Company address
C-56/5 mantec building 1st floor, sector - 62, gautam budh nagar district
Noida, gautam buddh nagar district, uttar pradesh, india - 201301

Please help.

Thanks

This one is a fraud company and looted fund in the name of online product sale. Their commitment level is zero and harass to customer. I had purchased a package on the commitment to provide a gift article of worth of rs. 8000/- or more but my card had been debited twice because their payment gateway shown as error instead of successful and they issued two invoice against both the payment but still not received any gift after lapses of 10 month.

They all were acknowledged my issue and give assurance to return back all money but refused when time lapsed to sent my objection to credit card authority.

You all know about the company and you will get much information by the posts of many peoples. It is us who are just seeing and complaining. They cheat as we give chance to them so i request you all not to invest a single amount to this company. And with proper evidence and call recordings proceed to the police station or consumer forum for help and this will shurt the company.

Suddenly a day I had recieved a call from M/s Vacation gateway. A lady named Kanupriya called me & told me that she is a sales personal. Offered me a package worth Rs. 8549/- & also confirmed to provide samsung galaxy S6 / Tablet with package. Also even a bit of time she has not given me to search / enquire about vacation gateway. So many commitments of providing 5 star accomodation/ accomodation as per their listed hotels whichever selected by me will be provided by them she committed. But on payment no one is picking phone. Even on demand of refund no response. Afetr so many months passed away a mail came for refund with 10% deduction offered by vacation gateway. I had given by acceptance. Again some more months passed then offer with 30% deduction came to me by vacation gateway. Finally at last, seeing no refund will likely to come so again I have mailed that give me accomodation for my Shimla/ Manali trip they have offered me third class hotels despite their listed ones. I deferred for such third class accomodation offered by them. Finally I am planning to consult with lawyer & going to file a case against them for harressment & failure for giving services per their package. Their sales persons were also giving fake commitments during giving explanation to cusotmers.

My booking id is SDL0023823, purchased on 24th July 2014. I have asked for booking for Katra on 3rd April 2015, But company were failed to provide the booking and supervisor at that time told me that, Sir you take booking at your own we will refund your money. after coming back from Katra, I have called up for refund, company told me to provide my bank details. I have provided the same in April 2015 it self. then I have enquired after that 3 to 4 times but was not getting proper response. finally I have wrote mail on 15th March 2016 that if you do not refund my money then I will file a complaint in consumer forum as well as legal actions. then received a mail from company side on 16th March 2016 that our concern department will get back to you as early as possible. it is June 2016 and till date I have not heard from their side. Their customer care number is [protected] and E-mail id is [protected]@vacationsgateway.com.co

Sir/madam we have paid rs.8500/- for hotel booking in june 2015 for my hotel booking. But still they have not provide any hotel at my vacations time and right now today i am talking about my refund or provide any hotel then there is an employ of vacations getway is mr. Dinesh tiwary is misbehaving with me. So sir i don't want listen any excuse about mr. Dinesh tiwary kindly take action immidietly.

I choose one holiday package through vacation gateways on dated 19.11.2014 considering that i have been offered a referral gift (Black berry z 30 mobile phone) if i choose the package on the same day itself before 6.00 pm. I made a payment of rs 8549/- through my credit card with a condition that i have been given a mobile phone (Blackberry z 30),.
All details have been shared by mr. Ram kumar.In between also, i made
A call to him, gave him my vg code, he activated the
Referral scheme gift (Blackberry z30) and assured me that the
Ame has been sent to your postal address via gateways
Logistic, because no courier company carries mobile gift.
But till then my gift has not been delivered. I made unlimited calls, number to mails to them, but their behavior is completely rubbish and unethical.
I accepted offer of holiday package because i needed
One mobile phone at that time

Proof of false commitment:

from: vacations gateway deals
subject: :!!! Referral gift only for today!!!
to: "chhabra. Vimal"
date: wednesday, november 19, 2014, 5:26 pm
dear sir,

as
discussed with you about referral scheme gift if
You
register holiday
package today, will enter in referral scheme
than you can choose any one
gift today, you will get absolutely free today.


no. Of referrals
Gifts

7


tablet
10


blackberry phone



thanks & regards
—

[protected]

I have done an online transaction on vacations gateway site on July 25 2015
transaction was failed and amount deducted from my credit card.

Even after many follow-up and reminder to vacations gateway they have not returned amount back to me.

Need your help to peruse this matter.
Details:
Transaction Date: July 25 2015
Amount: 8549
Name: Mukesh Singhal
Contact: [protected]

I have booked a package thru Vacation Gateway in April 2014 amount Rs. 7799/- and i have to use the same within one year. I have given request in March 2015 for booking the hotels. They have assured me that they have received my request and they will book the same, But with continues follow ups till date, they have not refund the money.

Request you to kindly get my money back with interest and penalized them for the same.

Address: Vacations Gateway
C-56/5, FF, Sector - 62
Noida - 201301, U.P
Email: [protected]@vacationgateway.com.co
Phone:[protected], 6521233
Anupriya: [protected]


My contact details is : Sandeep Kumar, D-236, 237, Monarch Building, Ist Floor, Amrapali Marg, Vaishali Nagar, Jaipur - 302021 (Raj)
Mobile : [protected]

Company is totaly fraud service in one room, and make fraud in all over India. I book a package as company scheme 8650/- for 2 rooms for four days. First company take money and then they says your package booking 1 month ago when you travel, then they says 15 days ago, then they give us totaly useless rooms, that we deny it. When i booked scheme company send me one hotel list, after booking package company unable to give rooms from list, because all r 3 star category. Company is totaly fraud, and tell me to go any where we no refund your money.
booking date 9 October 2015, booking id VGR0015 payment 8650/-

To,


Dear Sirs,

This is to inform you that I have booked Vacation Gateway package in February 10, 2014 through net banking payment. Company also mentioned that referral scheme gift Black Berry Mobile / Laptop absolutely free gift, but last 2 years had elapsed there is no gift sent to me and in December'15 I tried to book vacation package for Bangalore but your customer care not responded. Suddenly last year means September/October'15 there was one gentlemen call Mr. Mayank Yadav telephone me and said that if I want to wish then Vacation Gateway will refund my money but he give me a clause I should give him my Debit card No.& Pin then will deposit to my account. I have paid through Net Banking and don't have Debit Card so how can I?

C-56/5 Mantec Building 1st floor,
Sector - 62, Gautam Budh Nagar
District Noida
Gautam Buddh Nagar District
Uttar Pradesh-201301
[protected]

KRISHNA THAPA

This company is totally froad and while on ph calls they commit to give you 5 star accommodation and mobiles in gifts but they are the most worst company in the world they will just trap you and will provide footpath type hotels in any city you wish.

Himadri bhushan