[Resolved]  Vacations Gateway — Refund of booking amount

Address:Gautam Buddh Nagar, Uttar Pradesh, 201301

My booking id is SDL0023823, purchased on 24th July 2014. I have asked for booking for Katra on 3rd April 2015, But company were failed to provide the booking and supervisor at that time told me that, Sir you take booking at your own we will refund your money. after coming back from Katra, I have called up for refund, company told me to provide my bank details. I have provided the same in April 2015 it self. then I have enquired after that 3 to 4 times but was not getting proper response. finally I have wrote mail on 15th March 2016 that if you do not refund my money then I will file a complaint in consumer forum as well as legal actions. then received a mail from company side on 16th March 2016 that our concern department will get back to you as early as possible. it is June 2016 and till date I have not heard from their side. Their customer care number is [protected] and E-mail id is [protected]@vacationsgateway.com.co
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Aug 5, 2021
Complaint marked as Resolved 
Vacations Gateway customer support has been notified about the posted complaint.
Complaint comments 


Dear sir,
Greeting of the day!!
As per your concern we would like to inform you that validity of your package has been expired so we are unable to provide booking or refund.
So kindly request you to do not raise any dispute.
Dear Rajesh, i feel you had requested for refund before the expiry. So you should move legally. I was a victim of Vacations Gateway's fraudulent act. I had gone legally against the company and received my money with 10% deduction.
Dear Manish,
Greeting of the day!!
we would like to inform you that we provide services to each and every customer within one year after that we are unable to provide any kind of services and this things is also written on our company policy.

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