[Resolved]  Van Heusen — Misbehaviour

I went to the store at Oberoi Mall, Mumbai. I showed the salesman a particular dress I liked and asked him to give it in my size. I was holding the dress to check out few others so i could try all at the same time. Another customer walks in asking for her size, the salesman gives her size S, she says she need size XS, in the meanwhile the SENIOR FASHION CONSULTANT walks in and asks her what she wanted, she asks him for a smaller size so he asks the salesman to give out size XS. The salesman tells him that size XS was with me and that i was going to try it. The senior fashion consultant walks up to me an snatches the dress from my hand and walks towards the other customer. My dad walks behind him to ask where he was taking the dress, he tells my dad that xs wouldnt fit me ( his sales guy had given me xs size, I never asked for a particular size) . It was very rude to snatch the dress from my hand and comment on my size, I am very thin and sometimes even xs is loose for me, saying xs wouldnt fit me was inappropriate. When the store manager asked him why he took the dress he said that he was checking for the style code which he could have checked from other pieces also. Very bad service, I always take Van heusen clothes from Lifestyle etc . Their own store treating people this way was not expected
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Aug 14, 2020
Complaint marked as Resolved 
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