Van Heusen Complaints & Reviews

I have bought a Costly blue jeans of worth 3300 on July 23 2022. I am working in IT sector where I hardly go to office once a week. Its just 9 months not even a year, my pant was faded and torn that I cant use it anymore. I didn't expected this type of very poor quality material from an international renowned brand. Previously I have bought other brand jeans like basics, Cherokee etc... where I used those pants for about 4-5 years with regular office visits at that time. Please note that this is not only one cloth I use daily... I have other lot of clothes. Very disappointed by the poor quality products from them. I strongly urge for a solution.

I ordered a women pink solid 3/4 sleeves business casual shirt whose size is medium with order id SA8138301 but van Heusen delivered me the shirt with size small which is very small for me so when I opted to return the product it is saying product mismatch and that's why it is not accepting the return so can you help me to generate a return for that product and refund the amount that i have paid?
Thank you

I ordered van heusen shirt in raymond app .it is too long so i returned my product more than 30 days ago from today onwards also i am not getting my money

Order no 7502255
I had purchased few items from van heusen app. But due to delayed of shipping i canceled the product.Its been more than 15 days but i have not received my refund yet. It has 48 hours refund policy. I have sent multiple mails but i have received single reply that my refund will reflect in 5 business day. Now its more than 8 days after response from customer care still there is no trace of money.They dont have any contact number to call. How to get the refund?

Order no 7502255
I had purchased few items from van heusen app. But due to delayed of shipping i canceled the product.Its been more than 15 days but i have not received my refund yet. It has 48 hours refund policy. I have sent multiple mails but i have received single reply that my refund will reflect in 5 business day. Now its more than 8 days after response from customer care still there is no trace of money.They dont have any contact number to call. How to get the refund?

I have returned the product I ordered due to size issue on the 4th of January but did not get my till date.

They charged me 10RS for carry bag. I don’t mind paying 10RS if that bag was plain without any printing. It has a logo on it, so they should give it for free.
I actually don’t need a carry bag they just added without even asking me so I thought it was free of cost as they didn’t even gave me a physical bill and I got to know about the carry bag through the E-Bill which got it to my phone today for yesterdays shopping.
Van Heusen India should take care of this issue and inform all your outlets not to charge. And I would like a refund for 10rs!

Hello,
I am Susmita Roy Chowdhury, I have ordered two blazers from your online store (App Name- Van Huesen), on friday (date- 24.06.2022) I have received one blazer and after checking the fitting it is small for my size so I initiated return and an agent was assigned for pickup but he didn't check the product and told me I only work for Myntra and will not accept this pickup and cancelled the pickup and remarked that the product didn't pass the quality check. To be honest it is very humiliating to get this kind of remark and I am very much disappointed in customer service as their is no way to contact customer care agent. You people talk about your no question return policy and your return agent behave this way to a customer.

This thing happened with the other delivery agent who came pick my black blazer it is very embarrassing for me to listen this type of things about company and after that he rudely disconnected the call. The issue is same with black blazer so I am providing it's return id also.

My order Id: 6319321
Return id for blue blazer:[protected]
Return id for black blazer:[protected]

I have emailed them repeatedly on their said email adress and everytime a computer generated answer came to me with a case number and promised that they will in contact within 48 hours but there is no assistance provided for customers.

Please help me my money is stucked.

Attached images of product.

First, I will like to note that the item I question was not bought directly from a Van Heusen website or store but thru a reseller retail (Ross Stores)
First time getting a watch from Van Heusen as recommend by a friend of mine and very very disappointment. First time wearing it was today and I got home with a green wrist and a watch that turned into a black corroded piece of metal. Very itchy sling where the green stain was left. I took pictures. Horrible quality for a Premium Brand regardless where the item was shopped, It should stand up to the quality that the company (PVH Corp.) advertised its products.

It's been 15+ days the product was never attempted for delivery and sent back to seller. No matter how many complaints we raise or send emails, there is absolutely no response or call back. This is a Scam and Fake company running online sales.
Order ID: 6036508

I have returned an order on the 18th of October. For the first couple of days I was given an incorrect address message every day. However, on the 23rd of October at approximately 12:30 PM the item for return was picked up by the delivery personnel. However after I did not receive any confirmation mail or message. On the 24th of October I was once again visited by a delivery person asking to pick up an item I have already returned.Multiple...

I had ordered 3 items from van heusen initmates of which only 1 was delivered. No update about the other two. I mailed them for cancelation of the items as per their website but no response. Mailed them multiple times but no response. I want my order to be canceled and amount refunded. My order ID is VHWI5319016

I had placed order of 3 products. Received only one and no details about the other 2. Mailed the customer support many times but no response. Mailed for cancellation of order as per their website but no response. My order ID is VHWI5319016. I want my order to be canceled and my money refunded

I had purchased 2 items from van heusen app. But due to colour missmatch i returned both products. Its been 7 days product has picked up but i have not received my refund yet. It has 48 hours refund policy. I have sent multiple mails but i have not received single reply. They dont have any contact number to call.

Hey,
Please resolve my issue .Order ID : 5221090 needs to be cancelled.
The E-voucher used in the above order shows already redeemed. Please cancel this order and Refund the E-voucher in credits or voucher re activation.
E-GV NUMBER : [protected]

I ordered a belt online, which has delivered on 24sep, but the size is XL so I put return request on 27 sep, the agent called me next day but I was not at home that time so he said he will come tommorow mean 29 sep, but after that no attempt was made from your side, i put mails again and again but everything gone in vain, what should I do,
Your return policy is of 30 days, 26 days over, when will your agent come and after pickup the product when will you refund me the money?

Made maybe the for an order placed on Van Heusen official site, order did not get processed but the amount was deducted from my bank account. Wrote multiple emails to their customer care number but there was no response to emails and the amount is still not refunded. Pathetic customer care support from Van Heusen

Sir,
I purchased a sling bag of 2299 . I made a return request on the same day my product is delivered (23rd sept), my pickup was failed and since then no message, no call, none, I have made huge number of complaints..
order id : 5085431
My return ID:[protected]
My tracking ID :R[protected]TDN
my number : [protected]
my email id : yash.[protected]@gmail.com
All the complainants I have registered...

I ordered for 2 shirt with order number 5092021 though received parcel containing only 1 green color shirt on 23rd sep.
Got assurance that it will be resolved in 2-3 working days but still no update.

Van heusen team ([protected]@abfrl.adityabirla.com) now not responding to my mails

It's been 7 days since I ordered jeans from vanhusen, but the order is not dispatched yet and they are not replying my emails. Such a pathetic service

I had ordered 5 items from van heusen online site on 13th May and 15th May respectively. The items are still under processing since 18 days and the complaint email and contact us box is non responsive inspite of sending them multiple mails. U cannot even cancel the order and try to get refund because you have no option. They don't reply and just estort money from you. Worst customer service and worst app service. Seems fake

Respected Madam/Sir,

I purchased mask online in van Heusen web site instead of 6 mask they send us only 3 mask please find below the mail communication whereby I asked them about the issue but no proper reply from them.

Mail communication quote

[protected]@vanheusenintimates.com

Good day

With reference to the Order issue of VHWI4395659.

Here you can find below the full history of mail communication which from your side did not solved yet.

On 8th march placed the order for the below items
1) Rs.179 Antibacterial Protection Face Mask for Women - delivered on 15/03/2021 - RECEIVED THE ITEM AND NO ISSUE IN IT
2) Rs.419 Antibacterial Bikini (Pack of three)- delivered on 15/03/2021 - RECEIVED THE ITEM AND NO ISSUE IN IT

3) Rs.549 Breathe Easy 7 Layer Reversible Antibacterial Face Mask for Women - delivered on 11/03/2021 and raised the issue pertaining to the breath easy 7 Layer.

On 12/03/2021 self wore the below mail pertaining to the issue.

Quote
Good day to Van Heusen respective,
With reference to my order VHWI4395659 I received the order but in the photo it's showing 6 masks but I received only 3.
Please let me know why I received only 3 masks instead of 6 masks.
Thought for writing a mail before writing in the review. Because the review can be seen by everyone right.
Awaiting for your kind reply

Unquote

Received reply from your side on 13/03/2021

Quote

Dear Dinesh Ji,
Thank you for contacting VH Intimates Customer Support.
This is with regards to your query related to the order number VHWI4395659.
We strive to provide our customers the best quality products and services.
Nothing said can dilute the experience that you went through however, we request you to give us an opportunity to investigate the root cause of the concern.
Having said that your concern has been escalated to the Concern Department and we shall contact you within 72 working hours with an appropriate resolution.
Please accept our unreserved apology. We appreciate customers like you.
If you need any further assistance, please feel free to send us an e-mail at [protected]@vanheusenintimates.com

Regards,
Dolly

Unquote

On 17/03/2021 I wrote a mail asking for update

Quote

Good day to the executive,
Still awaiting for your kind reply,
Thank you and kind regards
Veena V Nair

Unquote

On 17/03/2021 received reply from your side

Quote

Dear Dinesh Ji,
Thank you for contacting VH Intimates Customer Support.
We request you to create an account so we can refund in the form of Credit points.
We appreciate your help.

Unquote

On 17/03/2021 I gave the evidence of my account in VH

Quote
Good day to Ms. Dolly
I have already have an registered account in VH. Attached herewith the account detail/evidence.
Account registered email i.d is : [protected]@gmail.com
Registered mobile number: [protected]
Do I need to create a new account?
Please refer to the attachment.
Thank you very much
Kind regards

Unquote

On 18/03/2021 received reply from your side

Quote

Dear Dinesh Ji,
Thank you for contacting VH Intimates Customer Support.
This is with regards to your query related to the order number VHWI4395659.
Having said that your concern has been escalated to the Refund Department and we shall contact you within 72 working hours with an appropriate resolution.

Unquote

On 22/03/2021 self asked for update

Quote

Good day to the executive,
Still awaiting for your confirmation.
Thank you and kind regards
Veena V Nair

Unquote

On 23/03/2021 received reply

Dear Dinesh,
Thank you for contacting VH Intimates Customer Support.
As per your concern, we would like to inform you that our team is still working on it. Hence we request you to kindly provide us some more time to get an update on this.
Please accept our unreserved apology.
We appreciate your time.

Unquote

On 27/03/2021 again I asked for update

Quote

Good morning
How many days more need.
Really I am loosing the trust on VH.
Do you think this is the best experience which you can provide to the customer to move out to some other brand.
Awaiting for your reply
Thank you and kind regards
Veena V Nair

Unquote

On 28/03/2021 received reply

Quote
Dear Dinesh,

Thank you for contacting VH Intimates Customer Support.
We definitely understand your concern. Also we have escalate your query so that someone can take a closer look at what's going on right away.
Please accept our unreserved apology.
If you need any further assistance, please feel free to send us an e-mail at [protected]@vanheusenintimates.com

Unquote

So now my question is that. Do you think this is the right and best service which you can provide yo the customer.

How much days/ time required exactly to give an proper reply for my query.

Being an leading company I never ever thought that the service will be so bad.

Awaiting for you PROPER reply

Regards

Veena V Nair

Mail communication unquote

Your faithfully

Veena V Nair

My refund status is not processed for order ID 4142723 and return ID 3535481 for 2 months and there is no response from your team

Hi,

I have raised Order for Black Blazer on Van Heusen Website with Order number 4086758 . The order was not delivered until now.. But it shows delivered on the website ..

I have raised the complaint with Vanheusen and ECOM Express about the same .. They told within 2 - 3 days this will fix this and contact me ..

I have sent mail to van heusen more than 10 times .. until now .. there is no valid response and order is not delivered.

Thank you
Harish G

I have attached the screenshot of my order no. And amount i have paid for the order. Its been 3 months i hvnt received the order nor i you people have refunded my money.
Kindly refund my money back to the source.

My order number is 4032599 and placed on 11/12/2020.there is no movement till now no shipped and no dispached. We shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment. Please intimate us on the phone the status of your delivery schedule as soon as you receive this letter. We may be forced to cancel the order and buy the required cloth from the local market if you fail to reply and cause any more delay.

It is now up to you to salvage our belied expectations.

My wife bought me a new pants for a wedding with in 30 mins the stitching came apart at the growing …I was very embarrassed

I ordered a jacket from Van Heusen official app and pay online via debit card because there is no option for cash on delivery or pay later. so i did order payment is successful amount debited so there must not be any problems regarding processing my order. they are showing estimated delivery date 5/12/2020. but now its 10/12/2020. there is also no option for canceling order and they did have any complaint number so i can directly talk to them.

Dear sir,

I have placed an order on vanheusan app of 14 items and all the items have been delivered to me few weeks ago, but in the orders page of the app it was showing scheduled to be delivered and after writing an email to you i recieved email of successfull delivery of my order but now it is showing partially delivered in van heusan app.

So even now delivery status has not been updated and because of that i am not able to place the return request please help me to place return request for the same.

!!! Regardless of infinite e mails i have sent you what i get in return is your same reply to every email. (Find it in the screenshot attached)!!!

Please provide me resolution regarding the same and help me place the return request for my order.

Order id : 3563854
Mobile number : [protected]
Name : kushal yadav

P. S.

. Please arrange a call from your senior executive to help me regarding this issue i am now tired of sending mails again and again with no resolution provided.

. Please find the attached screenshot.

Thanks & regards
Kushal yadav
[protected]

I had purchased a shirt worth Rs 1975 on 24 July 2020.i was assured a delivery till 31 july.8 days have passed I have still not got my consignment and they have not refunded my money.writing mails of no use.they don’t revert.they have eaten my money and are har tasing in this covid era realising people refrain from outside buying.please help.still they show order processing
I recommend no one to use this online purchase from van heusan

Priyanka [protected]