Varun Motors — Very bad service from varun balanagar

Address:	500090
Website:	www.varunmaruti.com/contactus.htm

Hi,

Couple of months back I gave my car for regular servicing at Balanagar service station, Hyderabad, I opted the offer for door pick-up and drop for the general servicing (includes: oil changing, engine servicing, AC servicing and cleaning, wheel alignment etc) for my car (Alto). The performance of my car wend down after the servicing, my car started vibrating/jerking a lot specially at huge traffic areas. It was very annoying to drive. When I informed the issue to Balanagar technician support they did visited and told me that this could be due to clutch plates and will get set over a period of time. But this did not happen and I was forced to take my car to Gem motors at Hydernagar servicing station (which is closer to my place.). They said there was some problem with AC and Caliper pin greasing, which was not done properly during my general servicing. And I ended up paying Rs:877.I kept quite I did not want to escalate this issue, I thought let it be, I kept it to my self.

But last week my care broke down at jublee check point. The complete gear oil got drained out and the engine got displaced. I have to call towing van to take my car to Gem motors Hydernagar. The technicians said it happen due to rust over the nut bolt. And I ended up spending nearly Rs:4000 to get it done.

My concern is:
1) When I gave my car for servicing why your technicians did not look at the engine properly? They just ignored the condition of the nut bolts, they didn't even bother to replace it. This kind of negligence is not tolerated.

2) There was no proper attention to details given during the servicing. I have to get the AC and Caliper pin greasing done again at Gem motors just with in less than 2 months. Is that you call servicing?

I have purchased my car from Varun and I expect a good quality service from Varun, but this kind of negligence in work will is spoiling the name of Varun. I wrote a mail to Varun Balanagar but till now there is no response from there end. I ended up around Rs:5000 just for the bad service from Varun.

Here are the details of my Car:
Reg No: AP 28 AU 1259
Car : Alto,

Regards,
Anand