Vasai Cable — Internet is down

Address:

c/110, aadeshwar siddhi C.H.S, Opp. sector no.6, evershine city, vasai east,palghar-401208

Complaint No. EC[protected]C

I raised internet down issue in afternoon around 12PM, till now no has come to check. I called customer support, getting same respond will inform site engineer, they will visit, but its almost 5+ hrs but no one has came, not a single call or revert from anyone.
Myself is a new user, to do work from home opted 15MPBS annual plan, within last 1 month hope so reported almost 15+ issues of ether slowness or outage or packet drop concern.

I really got fade up from such a pathetic service...

Regards,
Abhishek Singh