Vasan Eye Care Hospital — Card not accepted

Address:

RP Pudur, namakkal

Hi, today i went to namakkal vasan branch to change the optical frame. For payment i asked for card payment and they told machine not working.in most of my visit they are giving the same answers. Also asked for any other payment method and they gave me gpay number and i paid it. After paying came to know that was personal gpay account of the person who is working there. This is totally not acceptable to pay the amount to other personal account for getting a product from vasan.

Who gave this permission to their staff? I need the explanation for this? Else i will be taking this to next higher level with the evidence.

Also found in most of the frame price tag is not there. Simply they are checking and telling some price which i doubt that i am paying correct.