Vasan Eye Care Hospital — Delay in process

Process is very slow.. First day it took 4 hours to do AR /NCT and refraction and ask me wait for another two three hour to put a drop and check. I am regular customer.. All my family member got checked in past in vassan including surgery. On the second when I came for drop and check. It has been toold me it will take two hour. No much people on que this day.. But still I m waiting unessory for lazy process they are doing.