Vasan Eye Care Hospital — Glasses

Address:

Chromepet

I am writing this mail hoping that a customer's painful situation will be understood and responded properly.

I have checked my eye test in Vasan Eye Care, Chrompet on 23rd February 2021 and Doctor prescribed Glasses (Long Sight).

I also have paid Rs. 8200/- on same day (Full amount).

But, the glasses delivered were faulty and misfit. I requested for the correct one to get the frame corrected. I visited the hospital minimum 4 times but the error was not corrected.

The frame I chose seems to be a faulty one. I could not choose any other frame as all the other frames shown were limited and also faulty. The angle in the face was not right at all.

Whenever we call the number given, the call was not picked up.

We were ready to opt for another frames but in light colour. All the colours show were only dark.

It has been 4 months since we asked for the glasses.

The problem is with the poor response of the optical Session, One Ms. Janaki.

We requested for refund on 28th April 2021. Please note: We waited for two months and asked for the refund. But there is absolutely poor response from them.

We would like our Rs.8200 money back.

We were customers of Vasan since 2010. But this time, this incident has created complete mental depression. Taking our money and not responding is not something a organisation like Vasan can do.