Vasan Eye Care Hospital — grievance with regard to supply of opticals

Sir,

I am n. Ashwini kumar, r/o h. No.5-141/1, new reddy enclave, old alwal, secunderabad wish to place my grievance with regard to the negligence of optical shop staff annexed to your eye centre, secunderabad.

I got my eye tested at your eye centre on[protected] vide reference no. 94092 through dr. Indira kappagantula. I have problem of vision in viewing distance objects, which appears blurr. After testing she issued a glass prescription indicating my distance and near sight (I am enlcosing the report as attachment). Accordingly i have approached the opitical shop which is in the ground floor of your hospital. The staff after careful reading suggested to go for reading glass. I told the concern that about my vision problems. Even though it was suggested to me that my long vision is absolutely right and i can go for only reading glasses. As i have no basic knowledge of the medical report, reposed confidence on him and i have purchased a frame and reading glasses expending an amount of rs.1, 850/- vide invoice no.391907 dt:[protected] and same were delivered to me after couple of days. When i started using the same, i noticed my vision while viewing long objects was further gone worse.

Therefore yesterday, i have visited your eye centre and met with dr. Indira who after checking the report and glasses clarified that the optician made mistake by issuing reading glasses. As such i have approached the manager and apprised him my problem. He tried to convince me that the near sightness is the inconvinience while viewing closer objects and long sight the problem related to the unclear long objects. I tried to explain him by showing the definitions and the observations of the doctors, but he did not convince and tried to tell me that they have done a perfect job.in the light of the circumstances, i told him i have lost faith on the services and asked him to refund the amount expended by me for the purchase of spectacles. But he reluctant to do and further advised me to go for bi-focal lense.

Sir, i have approached your hospital having seen expertise in the field of eye care and with anticipation of getting better services. But i am surprised to see such in experienced, adamant staff at your prestigious hospital.

In light of the circumstances above it is requested that i may be refunded with the cost of the spects which i have purchased from your opiticals, as i donot want to take any further medical services at your eye centre.

Thanking you

Yours faithfully

N. Ashwini kumar
Mob: [protected]