Vasan Eye Care Hospital — New Glasses purchased but not as per specifications

Dear Sir,

I have tested my eyes at your Centre at Madipakkam and purchased eye glasses as per specification prescribed by your doctors on 27/02/2021.
The glass was purchased in your counter. They have advised to go for Varilux brand, I have opted even though it caused by on higher side.

After purchasing I have worn the glasses and found that the things which I see are as oval or on different shape. This has been informed to your center person and they have adjusted the nose rest and I was advised wear and check for one week time but the same problem existed.

Again when I contacted and informed about the complaint they have informed to submit the glasses to take necessary action. After two weeks I have received the glasses and I was told to use it for some time and inform again but the same complaint existed

Again I reached your premises and informed about the complaint they informed that the glasses we replaced, but I did not find any change.

Time passed by and they informed that they will send the Technician to my residence to check the complaint, meanwhile lockdown was imposed and I was told that the Technician will cannot reach as they are not in operation due to COVID. As I also went to my native they informed If required they would send the glassed to my residence by courier.

But I could not use the glass and I was getting strain in my eyes and If I look in the computer in left then it was seen to strech to the Right and when seen on Left and so on.

Kindly my problem is unresolved even after paying amount of Rs. 10000/- and waiting for long. I have recommended for my mother and Brother and they have also purchased the glasses along with me but they do not have any problem.

I have high regards for Vasan Eye care and had been your customer for past 10 years. But this incident has made me feel uneasy. You may agree with me that a person using glasses need to wear when awake and I use computer for prolonged hours.

I am using my old simple Distance glass which was purchased for Rs, 600 /= till today even after paying to you.

Kindly I request you to please consider my request and assign some person to resolve my case at top priority.

Regards
A Jayaraj
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