Vasanth & Co Complaints & Reviews

The tv which we purchased from vasanth & co - philips brand has stopped working continuously. The 1st time, when issue occurred people from service team came and asked us money to replace the entire row of led light which had created the issue. But when we told them the tv is under warranty, they left without fixing it properly. We faced exactly the same issue by another week on october 7th 2018. On calling up service team, they didn't attend the call. We tried reaching vasanth & co and they replied that they have closed philips tv dealership.
Such an irresponsible attitude. We spent 60000rs for this 50inch tv and we are just seeing the blank screen.
Please don't buy any product from vasanth & co, lesson learnt!
Its just 1 km from my home and they didnt even bother to check the issue with us for the past 4 months.

My name prabhakar, mb: [protected], have purchased brand of butterfly gas stove at vasanth & co purasaiwalkam branch

"butterfly gas stove gt signature 28 red cost 6k inr. Till now the delivery was not happened and when we ask for the delivery they says it is out of stock. When it is out of stock? You should know when it will be available." response received from your branch butterfly stock department itself doesn't know when it will be available. You have to wait till they confirm the stock with us" & says that is the reason.

We bought new onida t. V in vasanthan co in t. Nagar branch near viveks... It took 2 days for them to deliver amazon fire stick... (Which was delivered after many calls)... After one week our t. V display got damaged... We called them... They said we will call you in 2mins... But no response... Very frustrated.. We will change the shop next time.. No proper service... Totally upset...

I bought grainder, mixi, gas stove in vasanth and co (Cheaters) actualy i was in idea to buy ultra grainder but one # guy came and market with u sir hello good evening have some videm product # sir, so we replied oh yes! Is that worth it yeah its # worth it comparing to ultra grainder sir so we bought three products in vasnth & co (After one day we noticed grinder product is damaged with dust and some parts missing and after one week i went to vansanth & co and i asked for replacement (Their reply sir sorry we cant replace we can repair it and their itsself telling sorry sir we forget to inform you that one part is damaged) what the hell man mairuuuuuuuu mari reply panra product sale panale thaeriyalaiyadd venna *i need my money back orals i need new piece grainder in videam product

Dear sir
I have bought a side by side fridge on 5.11.2018 by paying sum of rupees 64, 500 through HDFC credit card. I booked this fridge from velecherry branch. chennai. Before my payment they promised to deliver within two days but after my payment they told that it will be delivered within one week.The purpose of buying this fridge is to store medicine (My mother is a heart patient). So i requested your showroom incharge to deliver as early as possible.

After one week there was no response from your end. so i called them and enquire about the reason for delay. Once again your showroom incharge asked for another 25 days time for delivery (within 3rd week of december 2018).

But still today the fridge was not delivered.
I have completed my second month EMI.
i have called several time to the velecherry branch but there was no response.
Whenever i call, they will tell within 5 minutes it will be sorted out.
Till today i am unable to get my fridge to which i have made 100% payment

I request you to sort out my issue as early as possible

I receive the wrong product and also i am complaining about your customers service. Because your customer service is very bad in nature. They won't response the query asked by customers and they won't have the patients also.
I order a different refrigerator but received another one. So worst.
I feel bad about vasanth and co. And i will not go again

We have booked a samsung micro oven at 01.01.2019 from solinganallur branch and till now it not delivered and while booking it was promised to delivered on 2nd jan, on 2nd we spoke to your representative on the afternoon and she informed the same will be delivered 2nd evening.
3rd morning onwards tried to connect the representative and could catch on evening and he informed out of stack and it will be delivered on 4th before noon. But it is yet to be delivered.
We request you to kindly let us know the status of the order which we hopefully you will delivery today otherwise we will cancel our order.

Thanks,
Kani k

Date of purchased : 16/12/2018

Product : crompton pedes fan hispeed 16 wind flow

Price : 2500

Company details : velachery vasanth and co (No 17 100 feet road bypass road velachery chennai, land mark opp to murugan palace, chennai, tamil nadu 600042)

Problem description : we purchased pedestal fan. It's not working as proper way. It suddenly stopped when it's running and some times initial (Not started) trouble also is there.

Sir / madam,
I have purchased and got delivered one no of refrigeratore of bosch make (Model no: kdn30vv30i) from vasanth & co., west tambaram on[protected]
(Ref: sale invoice no: [protected] dt.[protected].

I was told that the personnel from bosch will come for demo on[protected], by the staff concerned from vasanth & co., of west tambaram.

But there was no response at all.

Upon enquiry, the staff of vasanth & co., told that the demo has been organized today. But there was no response at all from them.

I tried to contact mr. Masak jio through his cell no: [protected], but no response at all from him. He does not pick up the calls at all.

I tried to contact your customer care personnel thro' phone nos:[protected] / 42444440 / [protected] to register this complaint, but to my surprise, nobody picked the calls. It is quite disappointing.

Please let me know your immediate action in getting the demo done for the refrigerator, i had bought from vasanth & co.,
Please treat this as very urgent.

S. J. Srinivasan
[protected]

I had purchased lg 1.5 ton ac from salem 5 roads branch 28/12/18. I was confirmed price ₹ 40, 000 including stabiliser from sales executive james and cash counter person (Name doesn't know). These peoples finalized this price to me and told machine not here it is available at some branch will get machine give a call. But one week i didn't have any call from salem branch i was called 3 to 5 times regularly. Finally got machine at billing time they are told machine cost is ₹ 41000 and stabilizer cost extra 1500 totally 42500 but confirmed price ₹ 40000. They r totally changes their words and both 2 people lying their words for ₹ 2, 500. I was very, very upset their these type of activity. I had told to these people money not important our words and loyalty is important for business. This is equal to cheating the customer, after these incident i will not purchase any items at vasanth & co and this incident will spread my friends and relative side and also i will post my review at social medias about my bad experience with ur branch. These type of illloyalty of changing words put down spoil ur good will. And also machine purchased time they told installation free. But at installation time lg peoples asked installation fee ₹ 1600 applicable. So another problem araise and i had convinced that person told these story and get installation free. I had get bad experience with my purchase with u. Pls give reply other wise i will put it to on social medias.
Billing dt 28/12/18
Lg ac 1.5 ton.
Arjun

Sir

I have purchased panasonic washing machine and whirlpoorl refridgerator on 16.12.18 from vasanth & co store located at opanakara street coimbatore and it was delivered to my address by vasanth &co. After 5 days a techincian from whirlpoorl has come for installation of refridgerator. And its done. Since its more than 5 days no technician came from panasonic for washing machine instalation i have asked to whirlpoorl techinician for instalation. And while trying to install the machine we have found damage in the product. And i complained to customer care immediately. But they are not taking any serious step in replacing the product. Kindly help us in this regard

I brought a pureit on 16/12/2018 but after billing they said the stock is not available and new stock will be delivered by tomorrow, but they delivered on 18/12/2018. The sales person should inform me before billing that stock is not available, to get more billing and incentive without checking the stock they go for billing. They delivered a old pureit which is already damaged, funnel is missing and does not have warranty and user manual. This shows that vasanth&co is keen in billing not giving importance to how the product is delivered. Worst experience i suggest other to not to buy overhere.

Dear sir,

We have purchased sony bravia model: kd-43x7500e in5, serial no: 8003338 on 19th february 2018.

We aware that vasanth & co has such a good repetition dealer in the indian market. But the tv it’ not even 7-8 months period and your telling that motherboard have problem. Why we bought sony tv, in vasanth & co as you know that in the market so many bands and dealer (Veveks, sathya & girias) available with cost effective bcoz we think that sony has good quality, if the tv got failure like this no one trust “sony “anymore. And we are really very disappointed …

We cloud not accept the mother board replacement we need replace the new tv.

Hope you will understand our problem and do the needful.

Thanks and regards

Parthi
Star line traders ltd.,
Room#802, no.18 fan ya centre

No.636, duantang east haishu
Ningbo, zhejiang, china.
Tel #[protected] / 87088445 / 87088447
Mobile # 00 86 [protected] / [protected]
Email � [protected]@gmail.com

Hi im karthik, i have visited the outlet for a new refrigerator and this was our 2nd visit hence the manager behaved unprofessionally. He treated us in harsh manner. We were totally upset wit his attitude. And we thought never to visit again. We usually buy things here only, we have a freat opinion in you giys but because of employees liks this mad us feel bad..

Dear sir / madam,

We have booked a haier washing machine vide your receipt [protected] dt 28.11.2018 no1543655 booked in the name of neela gopal, on 29th we spoke to your representative he informed the same will be delivered on 30th evening but it is yet to be delivered. We request you to kindly let us know the status of the order which we hopefully you will delivery today.

Best wishes

Rs gopal
M [protected]
Email [protected]@gmail.com

Hi - This is Umarani from Trichy-Mathur. Last June 29th 2018, I have purchased 1 Godrej WAshing Machine and 1 Sony Bravia LED(50 inch). Last month October I got a call saying that "I am eligible to get voucher and sent to the given address". BUT I HAVE NOT RECEIVED THE VOUCHER YET.

Many times I have called and corrected the address itself..but no reply. Could you please check the status and do the needful.

Thanks & Regards
C. Umarani
[protected]/[protected]

I bought waching machine one and half months before i facing frequent issues in the haier waching machine 7kg. I asked managers regarding the issue he not responded properly simply replied conduct harier customer service care. The other demonstrators were no way responding our words and not ready to give any details related to my product. This shows the inability of manger. This is the season time. Sales will be more. These kind of people making the customers unhappy and spoil the company name. People working with a company should have responsibility to take care of his company customers. These kind of worst behavior leads to affect your company sales margins. Kindly give training to provide good customer service. Dont put uneducated and cheap fellows as demonstrators. With out customers your company no longer survive.

Respected Sir,

My name is N.Kuppuraj my residency E.88. M.M.D.A.Colony, Arumbakkam chennai 106, My favorite Roll model Honorable Thiru Vasnth sir. i have attend sir seminar class in sidco training so heart full thanks. I have purchased SONY LED 32W622F at 37/1 north usman road t.nagar on 11/11/2018 . I did not ask for Separate Stabilizer min crystal slim, they add My bill and delivery charge bill Rs 254 also but Delivery...

On the 27th October in Chennai Trade Center, we purchased a IFB Microwave Model number : IFB23BC4 from Vasanth & Co. We were promised a delivery in the next 2 days. it is close to 20 days since we payed advance & the product is not delivered yet. We made several online complaints & every time we are made to run from pillar to post. Can you pl delivery the product atleast now. I can provide the invoice number if needed.

I cannot imagine such a worst customer service from such a leading brand. There is absolutely no accountability on anyone to solve this issue.

நாங்கள் 1.11.2018 அன்று t. Nagar south usman road -இல் உள்ள தங்களது கடையில் whirlpool washing machine 8kg, whirlpool fridge 460lr, preethi zodiac mixer, preethi glass stove, premier grinder, fridge stand, washing machine stand என இவைகளை அனைத்தையும் 93000 ரூபாய்க்கு வாங்கினோம்.

பல கடைகளை பார்த்து தேர்வு செய்யலாம் என்ற எண்ணத்தில் முதலில் சென்றாலும் எல்லாம் ஒரே இடத்தில் இருந்ததாலும் தங்களின் கடை விளம்பரங்கள் தொடர்ந்து தீபாவளி சலுகைகளுடன் வந்து கொண்டிருந்ததாலும் எங்களின் முடிவை மாற்றிக் கொண்டே வாங்கினோம்.

கடையில் இருப்பவர்கள் preethi glass stove -க்கு idly பாத்திரம் free என்றார்கள். Preethi blue leaf mixer -க்கு இலவசம் ஒன்றும் கிடையாது என்றார்கள். இலவசத்தோடு உண்டா என்றதற்கு preethi zodiac காட்டினார்கள். நாங்கள் பார்க்கும்போது அவ்விடத்தில் குக்கர் ஒன்றே இருந்தது.அதனால் நாங்கள் குக்கரே இலவசம் என்று நினைத்து கொண்டோம்.

நாங்கள் பணம் செலுத்தும்போது திரும்ப திரும்ப என்னன்ன இலவசங்கள் பொருட்களை கொடுத்துவிடும் போது தருவீர்கள் என பலமுறை கேட்க ஒருமுறையும் எந்த list -யையும் கொடுக்கவில்லை. திரும்ப திரும்ப கேட்க எந்த பதிலும் எங்களுக்கு சொல்லவில்லை.

முடிவாக நாங்கள் இவ்வளவு அதிகமான தொகைக்கு வாங்கியிருக்கிறோமே? இலவசம் ஒன்றும் கிடையாதா? என கேட்க premier tawa water bottle – 2 ordinary tiffen box – 1 இவைகள் மட்டுமே கொடுத்தனர்.

நாங்கள் மறுநாள் preethi zodiac -க்கு தரும் இலவச குக்கர் எத்தனை லிட்டர் எனக் கேட்க நாங்கள் இந்த மிக்ஸர்க்கு இலவசம் உண்டு என்று சொல்லவே இல்லை. இலவசமே இதற்கு கிடையாது. உங்களுக்கு நாங்கள் தர வேண்டியது இட்லி குக்கர் மட்டும் தான் என்று சாதித்துவிட்டனர்.

சில மணி நேரம் கழித்து இன்னொரு விளம்பரத்தின் மூலமாகத் தான் நாங்கள் preethi zodiac மிக்ஸர்க்கு milton casserole இலவசம் என்றும் ஏற்கனவே தருவதாக சொல்லியுள்ள இட்லி குக்கரும் கூட இவர்கள் தருவது இல்லை என்றும் அறிந்துகொண்டோம். நாங்கள் preethi zodiac மிக்ஸர் -யை வேண்டாம் என்றும் அதற்கான பணத்தை திருப்பித் தந்துவிடும் படியும் அலைபேசியில் கேட்க முதலில் யோசித்தவர்கள் சில மணிநேரம் கழித்து அழைத்து நாங்கள் மறந்துவிட்டோம் அதையும் தந்து விடுகிறோம் என்றனர்.

இன்னும் தங்களின் கடையில் அநேக சலுகைகளுடனேயே விளம்பரங்கள் வந்து கொண்டுள்ளன. 93000 ரூபாய்க்கு வாங்கிய எங்களுக்கு உண்மையில் நீங்கள் கொடுத்தது 100 ரூபாய்க்கு கூட வராது. நல்ல வேளை.ac -யும் வாங்கலாம் என முடிவெடுத்த நாங்கள் கடைசி நேரத்தில் அதனை செய்யவில்லை.

இன்று 8.11.2018 எங்களுக்கு நாங்கள் வாங்கிய பொருட்கள் வரவேண்டும். அதனாலேயே இதனை உங்களின் கவனத்திற்கு கொண்டுவருகிறோம். தாங்கள் விரும்பினால் அனைத்து ஆதாரங்களுடனும் உங்களை சந்திக்கவும் ஆயத்தமாய் உள்ளோம்.

உங்களைத் தவிர எல்லா இடங்களிலும் பல இலவசங்கள் அவர்களாகவே தனிப்பட்ட விதங்களில் கொடுத்து கொண்டிருக்கிறார்கள் என்பதை அறிந்து எங்களுடைய முட்டாள் தனத்தை நினைத்து வருந்தவே செய்கிறோம். நன்றி.