Vasanth & Co Complaints & Reviews

I thought to purchase a branded washing machine and i went to vasanth and co and asked that washing machine, They said they have no stock and as per the order basis only we get so if you can give the order we shall arrange like that they told and i agreed and made the payment, After three days also they not yet delivered i have to follow up more than thousands of time, Finall they said what ever the colour you ordered is not available and you can take the alternate colour like that they said and i have cancelled the order after three days, Worst response and customer care

Poor customer care,

Hi,

I booked washing machine in Vasanth & Co on 01.01.2009 at purasawalkam branch in Chennai. They delivered that only in 20.01.2009 night to my home. For this I have called Incharger Pandian, Sales Nagaraj more than 42 time & three time myself and my wife visited the branch. But finally we received the machine that also not for which I booked in the showroom . Now I am waiting for demo.

So Vasanth & Co has Very Poor Customer Care Support.

hi,
we have booked two AC's on 27/03/09, they promised to deliver within two days, but its not yet delivered still.We tried calling them several times, but there is no proper response, even we went directly to the showroom twice.When ever we go there they promising that they will deliver it the next day, but they are not doing it. I dont know whats the exact problem wit them.

We contacted Mr.Abbas [protected], but he is not at all responding properly, and also not attending the phone often. He has promised us several times regarding the delivery when we got him on the line.


So Vasanth & Co has Very Poor Customer Care Support

I bought a brand new a.c from vasanth & co, nanganallur, chennai. It was under repair within 2 days.i asked them to send someone to repair.Though they said they would ;their response towards complaint was very bad.Very bad service!! and i had to talk to the manager of the a.c brand to send someone from the service centre to repair.When i went directly to their showroom, the salesman behaved in a very rude and disrepectful manner!!! they had given me surety of coming within 2 days but when i asked him, he said he didnt give any surety!! Is this what is called customer service????
I will never buy anything from vasanth & co again!!!

Dear Sir,

I had received mail from [protected]@yahoo.co.uk. And they said that you had win the lottery o[censored].K. Govt. of GBP 1500000 (Great Britain Pound) and they also sent me scan of winning lottery certificate. And also sent me their diplomatic mobile no. Mobile no. [protected] and he is name Mr.Edward Scott and ID No.53208009. And I also deposited the money of Rs.5 Lacs he suggestive ways so I requested you that to confirm me. This lottery's fund received or not received me. This person live Mumbai Diplomatic Lodge in Mumbai . So I requested you that I don't way what I to do ? Because already because I was deposited the money. And he said that and more of Rs.15000/- but no anymore fund deposited my ability. So I requested you to help me. To refund my fund this person.

Thanks

Rajendra

Hi,

I bought one week back samsung 29'inch in Vasanth & Co, mylopoer in Chennai. They delivered that day night to my home.They told dealer will come, but not yet come, I called more times for their Contact Phone numbers in Bill. They did not take most of the time, some time they take and down the receiver.
After 3 days tv came.. then after 6hours that 29'inch tv not working.. i called smasung customer care, they told to change the tv from dealer.. After 2days only we got the tv

So Vasanth & Co has Very Poor Customer Care Support.

The worst service you can ever get I got a Brand New LG TV which is not working properly they promised replacement it is almost two weeks now they dont showup every time i call they say it will done tomoro but it never happens, sales man over there are Suresh, Kuppuraj and the branch is in nelson manikam road

I brought one Goodrej washing machine @ IICF Exibition at Island Ground on 04/08/2009
Bill Name: Naseema, Bill NO. [protected]SWPT. at the time of booking the salaes person
told Bajaj Dry Iron is free for this and also they given one scratch card i scatched that card in that
Vasanth Gift is written. the sales person told the Dry Iron & the vasanth gift is delivering along with
the machine but they not done like that they delivered only machine. i contacted washermenpet Branch
regarding the Iron box and Vasanth gift they told to collect in our branch. i went there they told till
now we not recived the gift after reciving you collect from our shop. so they told to come on tomorrow.

upto collecting full money from customer the saying anything but they not satisfiying customer.
before paying full amount check all the things otherwise they creating problem to you.
until geting gift dont pay full amount. because they dont satisfying customer.

So Vasanth & Co has Very Poor Customer Care Support

Dear Mr. Vasanth

Kindly concentrate on your business and the customer compliants first, then concentrate on the Country.

Very Very Poor Customer Service. I bought a a.c from Vasanth & Co. Royapuram Branch. There they spoke with such a kind word that I thought of purchasing one more a.c for my residence, But after getting the money no response at all. I told them that it is very emergengy and they said will send the people tonight itself, and now this is the fifth day still the delivery person is coming and no installation is done. Every day telling just 15mins, 1 hour., etc and fifth day is going to get over. I have made more than 100 calls to the showroom and 100 calls to the service department directly. Got fed up in calling those people. Really frustrated. I'ts my fault that I tried this people for the first time after hearing about these people that the customer service will not be good.

Will never recommend about these people or purchase from this shop hereafter

Very Very Poor Customer Service. I bought a V Guard water heater from Vasanth & Co.Nagercoil Branch.The water heater was not working . They told, `You call service center`. Very Very Poor Customer Service.
Why are you open [protected]@co?

The same behaviour happening to me, I bought freide on 12.02.11 at Ullagaram showroom and they delivered on 13th, till now no one has come for demo.

jai

hi when u r giving an add in hindu it should be prompt full to the customer. Last one month the ac add comes in the hindu paper. wen we went to the showroom and ask about the split ac 1ton for 14190/- but they are saying its for window ac only. then please dont mention when u r not giving and dont cheat the customer.

I purchased a V-Guard double booster from them. When all the shops had no stock, the ullagaram branch of Vasanth & Co had one. One of the sales man was doubtful of the stock, but the other salesman said he had one. There was a sarcastic smile from the first one which I didn't take seriously. After taking delivery of the product, I found that it was inferior and had so many problems. It won't even come up some times and started to beat continuously at some times. I had to run to V-Guard service frequently. These guys are cheaters. Do get anything from Vasanth & co, especially the ullagaram branch

- Raj

Hi,
I bought IFB 1.5 ton air conditioner in vasanth&co namakkal branch on may 2014. now it was not working properly. I would complaint to the namakkal branch but they do not take action and also they do not give the response,

I am going through a problem with IFB washing machine. I have AMC contract and i am calling the service centre since last 6 days and nobody is attending. I have given the clear intructions to come to my house after 12.00 in the afternoon, engineer comes at 11.00 a.m and goes and now i am being told that engineers have gone for vacation and will only attend after 2-3 days. Yesterday I call service center in Ahmedabad and the manager is telling me the engineer will come tomorrow and today i am told all the engineers are on holiday and will come after 2-3 days. I am tired of listening their excuses.
I am calling service center in Banglore and they are telling me that they will forward the mail to higher officer but till today I have not given any services from the IFB service center and no one is taking resposibility for the bad service. I am not been given the telephone no. of any responsible manager to whom I can speak.
Services is very bad.
There is no responsible person at Ahmedabad service center.

I booked a Referigerator Whirlpool 445 litres in NEXT showroom, T nagar Usman road on October 30, I didnt get the product until 22nd November, afterwords with great difficulties I could get back the paid money by 1 Dec'08 without any interest (for Rs.32000). People not even bother to inform the customer about the delay. We should be very careful before ordering the product. We should enquire about stock availabilty first. People are simply blufing for the buisness sake...

I HAVE ENCOUNTERED THE SAME PROBLEM FOR BOOKING MULTISPLIT A/C ON 03-05-08 BY PAYING RS.3, 000/- (RECEIPT NO.[protected] AT TIRUCHY BRANCH DELIVERY WITHIN 3 OR 4 DAYS. BUT WHENEVER I CONTACT THEM THEY TOLD THE SAME STORY. IS THERE ANY WAY WE CAN CHECK THEIR ATTITUDE.

I booked one tn Split AC by paying Rs.10000 as an advance payment on the 07.05.08 in Vasanth and Co., Chengalpattu Branch after getting assurance for delivery on next day. But delivery was not made next day . when i callled on 08-05-08 and 09.05.08 i got the same reply. Now I am having only way to get things through Consumer Forums only. Before that I want to contact the correct responsible person of Vasanth and Co. My advance Receipt of Chengalpet branch No. is [protected] dated 7.5.08.

On 9 May 2008, a lady from CITY CLUB, who does Telemarketing called me over mobile and informed about some offers. I just asked to call me back on 25 June 2008.

While I was referring my HDFC Credit Card account Statement through net banking, I have found that Rs.2000 has been debited from my account on[protected], without my Knowledge and without my Oral or Written authorization, by an unknown party mentioned as CITY CLUB.

Now I am getting threatening calls using filthy abusive languages from the mobile no.[protected], somebody introducing themselves as Tamil & Parasuraman, as they are henchmen of CITY CLUB, and also challenging me to complain over Police and Bank.

Also I have informed all the above things to the General Manager[Mr.K.C.S. Manian] of CITY CLUB over his mobile no.[protected]. But there is no response.
PEOPLE OF CHENNAI TO BE AWARE OF...!!!

The fraud movement emerging at Chennai can be viewed at http://cityclubindia.com/.--
Yours in Political social service,
T. Hubertson, B.Th, BAL.LLB*
SECRETARY, Congress Human Rights Dept., Kanyakumari Dt.[WEST]
STATE JOINT SECRETARY-Tamilnadu, NSUI
Indian National Congress Party.
Mobile:- [protected].

VASANTH & CO T.H Road Oldwashermanpet branch /IFB washing machine Complaints - delay in delivery of the product

I booked IFB washing machine by paied full payment '20200' on the 26 -10 -08 assurance for delivery on next day but delivery was not made next day after that when ever i made a call for delivery, i got the same reply of next day. Once again I went the shop on 29-10-08 Those people has response same reply. I ever seen in my life before, if the same situtation continue definetely they will loose the business.

i have paid the full amount of rs 20300(twenty thousand and three hundread rupees for ifb elite delux washing machine in vellore branch and i was told that delivery will be done tomorrow as there is no stock today. ten days elapsed and till date i have not received the item.to this day the reply is item will be supplied tomorrow.

yes they do the same to me now.
delivery promised next woring day and they cheat holding the advance. no calling and updating. we have to call. unprofessional customer support. the people installing the unit from manufacturer is calling me but Vasanth&Co is so arrogant and they even don't respond to your calls properly.

We are the recent victims. We paid full money for IFB & it is more than 5 days. Can anything be done for such cheats

I have booked IFB washing machine paying 19000 on 28.03.2009-Till date no response on delivery .We are not beggars begging for delivery -Is Vasanth & CO the so called india's no.1 dealer is responding to such complaints

I booked Split AC by paying Full amount Rs.15940 as an advance payment on the 10 -04 -09 assurance for delivery on next one hour (My house within 2 KM) but delivery was not made. After 2 hrs. I called the Manager, Aminjikarai, Nelson Manikam Raod Branch, Nungambakkam, informed no vehicle to deliver the product. Billno. [protected], dated 10/04/2009. Poor delivery performace, no commitement, personnel very key in to receive payments from customer. Wrong commitment.

dear sir,
i have booked the fridge(xl premier 230lt) on last monday from vellore branch by paying Rs1000.0 as a advace
till now there is no proper response from that branch. pl look in to this matter. if the product is not going to deliver by tomorrow i will be canceling . replay me as soon as possible.

Dear Sir
I have purchase a washing machine fro Vasanth & co T.Nagar on 29.12.09
Till date the machine has not been installed and the adopter supplied is not working condition. This Vasanth & co is changing the OE and supplying with local items so they are not taking response after sales and sevice. This may be du political background so that they can threaten the public/consumers

We purchase on LG Split Ac from Vasanth Co, Camp Road, Chennai-73, on 26 th April 2009
AC Model:-5NW2VF1
Bill no:-48167
Vasanth co Staff Name:- Sundress Mobile:-[protected](Not giving proper update and given false promise of dispatch and installation will happen in one day)
It got delvered to home yesterday(27-April-2009) and when we followed up for the installation we are not getting proper answer from your staff.Kindly look on to this issuse and speed up the installation.thanks in advance

I am purchased Videocan 21" TV on the 26.07.09 from Vasanth @Co Tambram Branch, They are delivered the same at 28.07.09 6.30PM. after delivery people went i was checked that, it was faulty one.
I made a call to them. they are commit to solve with in 48hrs. But still there is no response from them.

I had purchased samsung LCD TV model LA40B530 from ganesh electronics, nehru street for Rs 66000/-I was told that it was a competitive price.I was fooled into thinking so since it was below the MRP of Rs70000/-.But i came to know that one of my colelagues had purchased it for Rs 56500/- from pondicherry.When he was confronted with the invoice against the lower price of Rs 56500/- (the scanned copy was sent through e-mail), he refused to talk to me asking his assitant to tell me that he was not available (which i overheard in the phone).

My request to customers is to kindly avoid this showroom in pondicherry.Let others not be cheated like i was.

Ho my god they say they are no.1 dealers in india i think they are no.1 frauds in india just ordered a split

AC & begged for 3 days to get delivered, they said while buying the AC the installition is free now they are

charging Rs.2050.please spread the message

yesterday i took auto from t.nagar to adyar (kasturba nagar). we fixed rate of Rs. 100. Upon arrival at destination, he has charged Rs. 20 extra due to traffic congestion, heavy rain water.

Washing Machine — Delivery delay and false promise

We have bought a washing machine from Borivali Br Vijay sales. They had promised to deliver the washing machine on the next day after paying the amount through Bank Draft. However their sales agent Mr Bipin after receiving the draft went back on the word saying he can deliver only after cheque realisation. Even though the draft was submitted on 6th Sept 2009, till date i.e. 11th sept 2009 they have not delivered the washing machine.
They seems to be having some liquidity problem and lack customer focus.

I buy ONIDA 29 inch color tv on17/3/07 in nanganallur Vasanth & co branch .The gave 3 years waranty.now tv was problem .I complained on 9sep.one tech came.he said that one spare is gone..He said wait for 2 days .After 2 days i called him he said the same answer .Still 2 day he is answering the same.What is going on? my complaint number is [protected].What should i want 2 do?

Dear sir:
We had bought a Onida TV of 29 inch on 17/3/2007 from NEXT showroom and we
have given so many complains to your department but there is no response.We
have called the dapartment everyday they send a new technician everyday and
tell that parts are not available.Our complaint number is [protected]..We have been
giving complaints since one month and there is no response from the
company.They send diffrent technicians at our place and every technician
tells that parts should be replaced but since no one has given reply.

Recently i Bought an Lcd tv from Vasanth&Co, They promised that they will deliver the TV by that day itself. I booked for it by 10.30am in the morning and got the delivery by 2.30pm itself. So I recommend Vasanth &Co for others.

On 19/01/2010 i bought a fully automatic samsung washing machine and paid 20000 from Vasath &co thambaram branch. They assured for following day delivery and instalation. Delivery was done on time and no one turned up for installation. I tried to conatct through phone, either the phone is engaged or no one pick up the phone. Finally i visited on 22nd, again they assured for following day, and today the time is 3.30pm no one turned up yet. I could see lot of compaints like this. Cant we make full stop for this issues? The bill no is [protected]

Vasanth & Co (Tambaram) is one of the worst guys I've ever dealt with. Had a pathetic experience two days back when I purchased an air-conditioner. I certainly won't recommend these guys.

I am N. Vellayan from trichy. I have booked a TVS Whirlpool 1.5 a/c with Vasanth & Co, Mylapre Banch, chennai on 24.10.2010. and paid a advance of Rs. 10, 000/- . The sales person confirmed the delivery of Ac on Monday (25.10.10). But till today, no proper response from the shop and also not returnning my advance. I hope, they are misusing the advance money received from the customers for some other wrong things. Please, Please, I beg to all persons, please do not even step into this worst shop hereaffter.

I am currently experienceing the same kind of response from Vasanth & Co., Padi. They have promising to deliver an IFB washing machine since Monday(22/11/10) and till date have not received it. Very poor customer service. I def. will NOT recommend this shop
Sam

Booked IFB Washing Machine with Vasanth & Co 6 days ago ... Delivery was promised the next day ... and I am still waiting for washing machine. Looks like they have shortage of IFB washing machines. I am going tomorrow to their shop and cancelling my order.

I bought 40" Samsung LCD TV on 16th Jan 2009. They put stamp as "GOODS DELIVERED" and take signature from us. They told that it will deliver to my home Free Delivery by their Van. But till today 20th January they have not delivered the material and they are not giving any proper response for the delay.

Every day they are saying new dated.

The behavious of the staff to the customer is very very poor.

I visited the place a month ago to check the price of a fridge. When I requested them to give the prices, they actually wrote it down on a piece of paper with the model number. They even suggested me to check at other places as it seems they felt confident that their prices are lesser. However, I found lesser prices at E-Zone. This is just to convey that one wrong person at the wrong place does not make the whole place itself bad.

The customer service I received was exemplery.

Please see my comments...another incident...DONOT BUY from VASANTH & CO. - NANGANALLUR Branch, Chennai-61


17th August, 2009

To
The Manager,
Vasanth & Co,
Nanganallur,
Chennai -61.

Sub : Complaint against the failure of TV – ONIDA 29” TruSlim for the 4th time – its new brand genuineness? & advise to replace it, as it is under Warranty

Dear Sir,

With reference to above subject, please note that I bought a TV(29” Onida – TruSlim) from Vasanth&Co, Nanganallur on 18.01.2009 and a warranty period of 2 years given on this TV.

Please note that this TV failed on 09.08.2009 for the 4th time. This TV had failed for 3 times within the first one year period. When it failed for first time-just in 1-1/2 months, I requested to replace the TV itself, but neither Vasanth&Co. nor Onida service center(Kilkattalai) obliged & so other occasions too.

When it failed for 4th time, we registered a complaint (no.[protected]) on 10.08.2009. The Service engineer came on 13.08.2009 and he told he would come back with electronic components to replace the faulty ones. Once again components failure observed as was the previous occasions. But until now 18.08.2009, there is no response or clear date from them on action. Just astonishing to observe a high irresponsive customer service to our repeated telephone calls and personal visits to the Nanganallur shop.

Since a new TV failed again for 4th time in one-and-a-half years, we scrutinize on the genuine nature of TV and feel that the TV itself may not be a NEW one and it was sold to us covering the real truth.
So, it is obvious, a replacement is the only option as the failures cannot be accepted repeatedly for a newly bought material. We do not wish to undergo the mental stress again and again with this kind of non-positive, unrealistic attitude. Hope this is understood.

Ironically, I couldn’t stop my young kids(3 & 12 years) when they goes to other’s house to view TV programs. Our family could not have information/news/entertainment during this period, because Vasanth&Co./Onida service center did not take any action to replace the faulty TV.

We wish to reiterate that this is causing us & undergoing a huge mental turmoil and distress. The irresponsiveness of concerned leads us to spend our valuable time and energy. May we request you to take immediate action at your earliest to set the things to ease and to have good customer service records? I wonder, how’ll I be getting your response/compensation for our valuable time, information and energy losses???

Cheers…!
Yours Truly,

(Chander)
cc: 1. Onida Service Center, Kilkattalai; 2.Vasanth&Co, Head Office

do not go through vasanth&co for any street dog also so much of irritating by thanjavur branch.