[Resolved]  Vasanth & Co — Nether product delivered or money 84,890 refunded for order #57281 within 10 working days

Address:	Vasanth And Co, CORPORATE OFFICE, Railway Border 1st St, Appavu Nagar, Saidapet, Chennai, Tamil Nadu 600017
Website:	vasanthandco.in

I initiated an order #57281 for Bosch Dishwasher SMS6ZCW42E which went out of stock the next day, for which we waited 10 days to see if the product could be delivered.

Once we came to know from the online team that the product was not available at Bosch, we initiated the refund on 18th Aug 2021. It has been more than 7 working days since we initiated the refund and still, we have not received the refund yet on Credit Card.

Our credit card billing cycle ends on 27th Aug 2021, when we contacted the online team, they said they have initiated the refund but since there is no sufficient fund with accounts team the refund is on hold.

Whenever we call customer care number[protected] to either connect us with the accounts team or to be transparent about refund ETA, there is no proper response. All they say is that a refund will be received in the next two days, and they have been doing the same since 25th Aug 2021.

I would not recommend Vasanth & Co as they doe have the transparency and the ethics to conduct the online trading professionally.