[Resolved]  Vasanth & Co — Product is not given as mentioned - Samsung 1.5 TON AC 4 Star Inverter model

Address:

Vasanth & Co, Cuddalore Showroom, 607001

I had purchased a 4 star Samsung invertor AC, they had said that it is a new model and there will be a 4 way swing option in it, and they said the model is not currently available (31-3-21, Wednesday), they will be getting from other Vasanth & Co showrooms and deliver it. They told that will be delivering the product on Friday(3 days from order date) maximum Saturday(4 days from order date). But after many follow ups, they told it will be delivering Saturday. But when we go to showroom and asked, they had said carelessly it has been ordered late so shipping will be done by courier late, finally the product is received on monday(5-4-21, Monday) when we checked it, it does not have 4 way swing option. After checking with Vasanth & Co sales person they said 4 way swing is available, but I told it is not available in the product received. They said that they will check from their side and finally they told it is not available in the model, it is only available in 3 star model. We are not getting proper response from the showroom. They had mislead us and given us the wrong product, but now they are refusing it and not giving proper response. Showroom manager told that he will check what can be done and told that he call us within an hour. But he did n’t call us. Please help us on this.