[Resolved] Vasanth & Co — Received BlueStar AC 1.5t with Manufacturing Defect

[Resolved] Vasanth & Co — Received BlueStar AC 1.5t with Manufacturing Defect

S spd90

BLUE STAR INVERTER A/C IC318YLTU 1.5 T we purchased from Vasanth & Co shop, North Usman Road, T Nagar Branch, Chennai The AC installed at home . From that day onwards, while switching off the A/C, it was making sound. We received an AC with Manufacturing Defect. We have registered the complaint through blue star toll free no and one technician came to our home and said it was due to swing motor issue. They changed the swing motor and now it is not swinging and the ac flop is not closing while switching off. Vasanth & CO person not responding properly. Was this information helpful? No (0) Yes (0)
Aug 6, 2021 Complaint marked as Resolved Vasanth & Co customer support has been notified about the posted complaint.
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spd90

We bought new AC from Vasanth & Co shop. We dont want to suffer the repair work caused due to manufacturing defect. We have Started calling from the begining. we are not in a position to wait. We need immediate replacement of AC unit as we purchased new AC not a second hand AC.

Vasanth & Co Customer Care

from Delhi, Delhi

Verified Support

We regret the inconvenience caused. Kindly share your invoice number and contact details to +[protected]. We will check with the concerned teams and get back to you.

spd90's [Complaint's author] reply, Mar 25, 2021

Already shared the details to the following mail ids :
CRMHEAD <[email protected]>,
[email protected],
[email protected]
Please note that the AC is making noise while running. Hence we need a total replacement of entire unit at the earliest.