[Resolved]  Vasanth & Co — samsung smart tv missing contents and delay in delivery

Address:

Chennai, Tamil Nadu, 600078

We choose to purchase a samsung smart tv from vasanth & co.. Overall the experience was really frustrating with poor order to delivery service. While all kinds of promises were made while purchasing a 32n5200 samsung tv, we were sent a pack without remote. There were unexplained delays in getting the product delivered, installed and most of all sending a remote without which we cannot install the tv. Comparedi am not sure how a fresh pack of tv will have missing remote missing. I wonder if it was ad /refurbished set that was sent to us. We had to make numerous phone calls, frustrating lies after lies, and troublesome interactions where we got told to contact person a then person b then person c... Certainly for my next purchase for peace of mind, i will avoid this company like a plague. Giving unacceptable and frustrating excuses rather than delivering the promised product appropriately is the worst form of customer service.